What are the responsibilities and job description for the Field Operations Supervisor position at BluePeak Advisors?
We Push the Boundaries of Possibilities for our Communities ."
Overview of the Position Responsibilities : Our Supervisor Field Operations will be responsible for supervising installation and repair (service) technicians to provide accurate and timely installation and service of IHF (Fiber) products to subscribers such that the Company's quality and customer service standards are maintained. If this sounds exciting, please read on.
Be part of our innovation- building and delivering a fiber-rich internet connection to people's doorsteps.
What You Will Do :
- Supervises trouble-shoot and repair problems with technicians to ensure compliance with company guidelines regarding quality, customer service, safety, work-order completion and closeout and productivity requirements
- Assists in the training and development of technicians and keeps abreast of the most current technology in the telecommunications industry
- Schedules technicians so that coverage is at a maximum during peak hours to maintain prompt service; manages and reassigns daily workload to maximize on-time arrivals
- Assists Manager of Field Operations to ensure that any errors in installation or service are promptly resolved
- Maintains accurate time and attendance reporting
- Assists in developing, recommending and administering technical operations policies and procedures and maintains regular quality audits and safety audits for compliance
- Ability to effectively communicate with customers, management, employees and installation and service partners (contractors).
- Assists in the development and management of the department's operating budget in accordance with corporate guidelines
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Works with managers, supervisors and employees to promote a positive attitude and good employee morale
- Maintains a professional appearance and appropriate behavior at all times.
- Maintains good attendance
- All other duties as assigned
What You Will Need :
Why Work at Bluepeak?
About Us
We believe that the size of the city shouldn't determine the quality of the technology. That's why we are building for you : Faster, more reliable, and without the things that get in the way of great service-like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we're not only providing the best fiber connections in your community, but we're also meeting the growing needs for how you live.
Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
