What are the responsibilities and job description for the CLIENT SERVICE REPRESENTATIVE position at BluePearl?
At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.
- As a Veterinary Receptionist :
- You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
- You are always offering a friendly smile, strong eye contact and an approachable demeanor.
- You are a compassionate listener.
- You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
- You will assess immediately upon arrival each clients rare need, as well as the pets general condition.
- You will determine whether an emergency arrival is a stat versus standard emergency.
- You will respond to non-patient calls or visitors and connect them to the appropriate team member.
- You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
- You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
- You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.
- Why BluePearl?
- Pet Passion : Enjoy Trupanion pet insurance and discounts for medical care at BluePearl.
- Growth Opportunities : Advance your skills with our talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their careers.
- Continuing Education : Benefit from annual CE allowances, free training sessions, and Penn Foster Scholarship reimbursement of 90% for full-time associates.
- Career Advancement : Explore roles in our specialty departments (Critical Care, Ophthalmology, Surgery, Neurology, Internal Medicine, and Radiology) and enjoy financial support for VTS credentials.
- Supportive Environment : Access mental health resources, flexible schedules, and comprehensive benefits, including medical, dental, vision, and life insurance.
- Benefits Include :
- Bi-annual merit increase opportunities
- Paid time off and floating holidays
- 401k and retirement planning
- Maternal and Paternal leave benefits
- Hinge Health membership
- Medical, dental, vision, and life insurance options.
- Local and regional Mental Health and Wellness benefits (a few of many examples include 12 free therapy sessions annually, a free Calm wellness app subscription, and access to regional social work)
- Free VETgirl Elite membership and continuing education
- Opportunities for volunteerism and professional development (examples include coral reef restoration and Animal Humane Society volunteer initiatives in Arizona and Hawaii).
- Uniform Allowance
- MARS discounts - M&Ms, KIND Snacks, & T-Mobile are just some!
- Apply Today :
- Apply now and become a key part of our vibrant team, dedicated to providing exceptional care in an innovative and supportive environment.
- BluePearl Pet Hospital_
- Where your passion for pets meets endless career possibilities._
Transform your career and make a real difference!
We promote a collaborative culture in our hospitals. We believe in working together to lead the industry by enriching lives through remarkable care for pets and our team.
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.
Salary : $19 - $26
