What are the responsibilities and job description for the Surgery Patient Care Coordinator position at BluePearl?
BluePearl Specialty Emergency Pet Hospital is a organized and compassionate Patient Care Coordinator to join our Surgery Department in Midtown, NY.
As a Patient Care Coordinator, you will a ct as a liaison between the front and back of the hospital by facilitating client / patient flow between the waiting room, exam rooms, CSR staff , and clinical staff, triaging medical phone calls, coordinating client / doctor communication, and performing ER visit follow-up calls for both locations. Evening, weekend , and holiday work across both locations may be required as part of the normal workweek.
Schedule : Wednesday - Saturday (8am-6pm)
Pay : $25.25 - $36.30 / hour
This pay band is dependent on experience and advancement through our competency assessment tool.
We also offer competitive shift differential pay for eligible hours worked for nights and weekends. Shift differentials are based on a 4-hour minimum. For example :
Mon – Fri : 6pm to 8am = $4.50 Shift Differential
Sat & Sun : 6pm to 8am = $8.00 Shift Differential
Sat & Sun : 8am to 6pm = $4.50 Shift Differential
As the Patient Care Coordinator, you will :
Monitor the waiting / exam room clients; assist with refreshments / marketing materials; update clients on wait time / patient status
Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
Coordinate patient flow between multiple specialties
Manage Cornerstone hospital census
Facilitate discharge appointments for all services
Perform patient discharges in coordination with the technical team
Manage patient discharge / visit board and exam rooms; ensure comfortable and timely visits & discharges
Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
Receive and address patient care telephone calls from the general public
Call previous day's ER clients for follow-up feedback for both locations
Why BluePearl?
Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his / her career.
In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
A regional licensed social worker who can provide guidance, advice, and tips / tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
Lyra; Access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra- an online mental health support platform
We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
Our Continuing Education Plan includes $500 / year reimbursement for CVT and $750 / year for VTS. The Continuing Education allowance can roll over up to $1,500 for CVT and VTS associates. Non-Credentialed, full-time Paraprofessionals are eligible for an annual CE stipend of $150. Full-time CVT associates also receive 8 hours of CE paid hours each year. Full-time VTS associates receive 12 hours of CE paid each year. Paid CE hours can be carried over year to year up to a maximum of 24 hours. Newly hired associates will receive a pro-rated amount of any CE benefit for which they are eligible.
Company-paid Short-Term and Long-Term Disability
Parental Leave Benefits
Health, dental, vision, and life insurance options
Paid Time Off and Floating Holiday Plans
Health Savings Account
Flexible Savings Account
401(k) Retirement Plan
Annual Scrub Allowance : full-time associates receive $200 / year in BluePearl store credit.
Referral Bonus Program
State licensure reimbursements
VTNE reimbursements
Additional VTS benefits – pursuing & established VTS technicians.
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.
Salary : $150 - $750
