What are the responsibilities and job description for the Network Support Engineer Tier II Onsite not Remote position at Blueport?
Benefits : 401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Job Description
The Network Support Engineer II is responsible for handling tickets that have escalated beyond initial troubleshooting, proactively monitoring equipment, performing updates and configuration changes, and equipment documentation. This job is not remote and you will need to travel to our Walpole facility daily. Looking for local candidates only please.
Responsibilities and Duties
Responsible for working tickets assigned to the Tier 2 Team for a wide variety of issues.
Assist Tier 1 team with questions via chat and taking escalations.
Maintain, implement and support customer network infrastructures including switches, routers, and firewalls.
Configure and manage VLANs, ACLs, routing protocols, VPNs, and other network technologies.
Perform configuration changes per customer or project requests.
Perform updates to equipment.
Monitoring network performance and security
Assist with documenting procedures for both internal and external use.
Configure and test equipment for new and upgrade properties
Testing of new solutions and / or products
Experience with PBX or Mitel systems a plus
Must be Flexible to work in shifts for 24X7 support, Weekends and Holidays included
Responds to emergencies and requests for support outside normal work hours (on call support on a rotation basis)
Promotes teamwork among and between all members of the organization
Other duties as assigned.
Qualifications and Skills
- Strong understanding of networking fundamentals
- Must have strong analytical and problem-solving skills as well as communication skills.
- IP addresses, Subnetting, VLANs
- Knowledge in server administration, network security, data base management
- HP Switch CLI
- Cisco Switch CLI
- Wireless network fundamentals . Need to currently live within 50 miles of Walpole MA. as this is not a remote job.
About Blueport :
Blueport provides technology solutions to the hospitality, multi-dwelling units, residential, healthcare, and commercial markets that reduce costs while delivering the power to connect, entertain and safeguard guests, residents, and businesses. Solutions include premise wiring and guest networking, telephone and sound systems, guest entertainment systems, interior / exterior surveillance, and more. Headquartered in Walpole, MA, Blueport provides 24 / 7 support to leading hotel brands, management companies and their guests and residents.
At Blueport, we like to hire the most talented people, then give them the freedom to do their jobs. We value lean business principles, a casual work environment, and collaborative voices. We continue to expand and achieve greatness, but we can’t do it alone. If you like to innovate and find ways to improve the game, then Blueport may be the perfect fit.
Disclaimer : This job description / posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Blueport, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.