What are the responsibilities and job description for the Customer Service Representative position at Blueprint Solutions LLC?
Roles and Responsibilities
The ideal candidate will possess exceptional interpersonal skills, enabling them to swiftly build and maintain strong professional relationships with both customers and colleagues. They will demonstrate a natural aptitude for problem-solving and exhibit a keen attention to detail. This individual will be proactive in taking ownership of tasks and projects, ensuring their successful completion. A high level of technological proficiency is essential, with a strong command of office software and comfort with electronic communications and internet technologies. As a member of a rapidly expanding med-tech company, you will be required to demonstrate adaptability and flexibility in addressing a range of challenges. This role offers numerous opportunities for learning and professional development, with your career progression determined by your skills, capabilities, and ambition to succeed.
As a Customer Support and Training Specialist, your core responsibilities will include:
- Provide exceptional technical support for Blueprint Solutions’ customers as a member of our software support team via various platforms such as Freshdesk, ConnectWise Control, and telephone
- Lead the training and installation of our clinic management software
- Act as the point of contact for clients throughout the onboarding process
- Correctly identify, replicate, and thoroughly document issues for efficient issue management
- Work closely with various departments and collaborate efficiently to ensure proper documentation and resolutions of all findings within Freshdesk and JIRA
- Process client requests for system enhancements or modifications to our evolving software
Qualifications
- Bachelor's degree in Business, Liberal Arts, Social Sciences, Science fields preferred or 2-3 years of experience in technology or customer service
- Logical troubleshooting skills and techniques
- Strong interpersonal and presentation skills
- Self-starter - able to use reference material to work independently
- Excellent attention to detail
- Customer-first attitude to clearly communicate details to customers with varying technical abilities in a clinical setting
- Recent graduates welcomed
Company description
Blueprint Solutions, LLC is a leader in clinical office management systems for hearing healthcare clinics, using Java web-based applications. Our software is cloud-based and built on the latest technologies.
This Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Job Type: Full-time
Benefits
- 3 weeks PTO earned the first year
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Life insurance
- Tuition reimbursement
- Competitive salary
Schedule:
- 9-hour shift with 1-hour lunch break
- Monday- Friday
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k) matching
- Flexible schedule
- On-the-job training
- Work from home
Shift:
- Day shift
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Eden Prairie, MN 55344 (Required)
Ability to Relocate:
- Eden Prairie, MN 55344: Relocate before starting work (Required)
Work Location: Hybrid remote in Eden Prairie, MN 55344
Salary : $50,000