What are the responsibilities and job description for the Customer Service Representative position at Blueprint?
We are hiring a Customer Service Specialist in Dallas, TX. The Customer Service Specialist is primarily tasked with the essential function of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with efficiency, respect, and professionalism.
Customer Service Specialist Qualifications:
· Superior verbal & written communication skill-sets
· Work with a sense of urgency; demonstrate timely and thoroughly execution
· Upbeat & outgoing mindset with positive energy
· Interacts successfully with individuals and also teams
· Maintains fruitful customer connections
· Prior customer service or sales experience
· Interacts successfully along with all amounts of management as well as staff members
· Ability to work effectively independently and within a team to perform all tasks as assigned
· High school diploma or equivalent
· 1 year prior sales coordination or customer support experience
· Prior SAP experience is a plus
· Flexible with an ability to handle multiple tasks when priorities shift
· Must be available to work on-site in Dallas, TX
Customer Service Specialist Tasks & Duties
· Processes new orders based on customer requests.
· Tracks open orders to ensure completeness in a prompt manner. Checks pricing and verifies availability.
· Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies.
· Provide sales support
· Demonstrate solid troubleshooting skills when issues arise
· Respond to customer questions
· Maintain a reliable working knowledge of customer information
· Effectively handle a number of competing priorities.
· Handle customer inquiries, complaints, and escalations in a professional manner
· Maintain accurate and detailed records of customer interactions
· Other duties as assigned to meet operational needs
Benefits:
· Standard starting compensation is commensurate with experience
· Regular performance reviews
· Training, networking and development opportunities
· Flexible scheduling
To begin the application process, please submit your resumé.
