Pool Greeter/Monitor

Employment Status

Part Time

Pay Range

$18 per hour gratuities

Dept.

Trilogy Lake Norman

Trilogy® Lake Norman: Twin Mills Club

Built with the outdoors in mind, the Club includes indoor and outdoor pools, The Outfitter, a space complete with kayaks, bikes, and other outdoor gear, Pickleball and tennis courts, access to a fleet of boats at nearby Lake Norman, and more. The feature restaurant, The Foundry, and the Event Center are open to the public and available for dining reservations and private event bookings.

Where: Located in the attractive Huntersville area near Charlotte, North Carolina

Pay: $18 per hour gratuities

Benefits

New hourly full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following 60 days of full-time employment.

Full-Time team members are eligible to accrue Paid Time Off (“PTO”) in accordance with the Company policy at a rate of 120 hours per year.

Full-Time team members are eligible for 7 paid holidays annually.

Part-Time team members are eligible to accrue Paid Sick Leave in accordance with state guidelines.

All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

Position Overview

The Pool Greeter/Monitor provides a safe, clean, and enjoyable environment for members and guests visiting the pool by providing friendly customer service and enforcing outdoor pool policies. This position reports to the Pool Supervisor or Director of Food & Beverage.

Key Responsibilities

• Ensure the “Trilogy Experience” for members and guests by modeling and maintaining the standards set in the Trilogy 10 and adhering to BlueStar Resort & Golf (BSRG) and facility policies.
• Set up and tear down daily greeting and monitoring area.
• Help ensure the pool area is only accessed by members, guests, or renters and is safe and secure at all times.
• Greet members and guests in a friendly and enthusiastic manner and provide towel services.
• Monitor and enforce outdoor pool policies; prohibit violations in a positive manner.
• Report any unsafe or inappropriate situations to a supervisor.
• Make suggestions regarding food and beverage service and help café server with orders.
• Respond to member and guest questions, requests, and concerns.
• Become knowledgeable about facility services and programs to encourage members and guests to dine in the restaurants and participate in spa, salon, and fitness services.
• Other duties and responsibilities may be assigned.
  
  

Personal Attributes

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills including the ability to lead, cooperate, and motivate.
• Must be role model and able to live our BlueStar core values:
• Honesty and Integrity
• Respect for the Individual
• Teamwork
• Competitive Spirit
  
  

Minimum Requirements / Qualifications / Skills

• High School diploma or equivalent preferred.
• One to three months of related experience preferred.
• Must possess current Food Handlers Card, as required by Club.
• Current First Aid, CPR/AED certification, and other safety certifications, as required by the Club.
• Ability to read and comprehend simple instructions, short correspondence, and memorandums.
• Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
• Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.
• Must be self-motivated, follow direction, and able to work independently with little supervision.
• Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
• Must have good time management, organizational, and follow-up skills.
• Must be able to consistently achieve high work standards; attention to detail, accuracy and timeliness is expected.
• Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule to include evenings and weekends.
  
  

Work Environment

This position operates in an outdoor environment with exposure to weather conditions and occasionally native wildlife; the position sometimes works near water. There may be occasional exposure to fumes or airborne particles. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly required to see and hear, speak clearly and understand the speech of another person. This position is very active and requires standing and walking for most of a work shift, bending, using hands to fingers, touching and holding, and reaching with hands and arms. The position requires the ability to lift and/or push or pull items weighing up to 50 pounds.

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER