What are the responsibilities and job description for the Service and Software Contract Specialist position at BlueStar US?
Company Description
BlueStar is a leading global solutions-based distributor of Point-of-Sale, Bar-coding, data collection, radio frequency identification (RFID), and Wireless mobility products. BlueStar works exclusively with Value Added Reseller Partners, providing them with complete solutions at competitive prices. The company brings unequaled expertise to the market, offers award-winning technical support, and is an authorized service center for a growing number of manufacturers.
BlueStar is looking for a motivated and self-starting Service Contract Specialist to join our team. This position is responsible for providing detailed oriented service and software support for the Zebra line on a day to day.
Sales Support:
- Work with vendor's service and software teams to build relationships
- Work with BlueStar's sales reps to maintain our service attach and renewal rates
- Process services daily discount programs (price exceptions and deal registrations)
- Assist BlueStar's sales reps in quoting and processing service renewals
- Provide tools to offer to VARs to help win service opportunities
- Support sales team on service and software issues and concerns
- Assistance in the training of BlueStar sales staff service and software offerings
- Execution of the Vendor/BlueStar annual Business Plans for sales regions
- Assistance in asset management of all vendor's products and service and service SKUs
- Assist in the development of content for all of the marketing and business development collateral for BlueStar/Vendor micro-sites, catalogs, solution sales sheets, product mailers, newsletters, and other promotional programs
- Assist other BlueStar BDMs and Partners in the development of Solution Bundles including any of the vendor's services and software
- Advise and notify BlueStar's management team of all vendor business activities and concerns via BlueStar's reporting weekly and monthly reporting mechanisms and meetings
Qualifications:
All candidates must have experience in management functions: planning, organizing, directing and controlling financial and material resources which include:
- Complete understanding of all aspects of added value business development
- Must be an excellent communicator, face to face and over the phone
- Proficient with the Microsoft Office Suite: Word, Outlook, Excel, Power Point
- Writing skills must be sharp and defined
- Understand distribution models and basic concepts of reseller channels
- Knowledge of the POS and AIDC channel is a plus
- Candidates must have at least a two-year degree, four-year college degree preferred
