Collection Vendor Support Specialist (Hybrid)

At Fingerhut, you will enter a culture that encourages team members to be bold and courageous. A culture that is zealous in pursuit of our mission to help our customers live a better financial life. In this culture, our team members find opportunities to stretch themselves, have a voice that is valued and is listened to have a sizeable impact on the business, work cross-functionally and collaboratively. We are continually innovating and improving, challenging ourselves to take risks, learn from mistakes, and celebrate success as a team. We also grow careers, giving employees on-the-job stretch assignments, lateral moves to expand knowledge bases, and promotional opportunities that help to accelerate development. 

We are looking for a Collection Vendor Support Specialist to join our team. The Collection Vendor Support Specialist is responsible for performing multiple tasks to support asset sale, pre-charge off, post-sale and vendor account placements.   This position will work as the liaison with internal departments, debt buyers and agencies in reviewing and processing various tasks such as remittances, direct pays, buybacks, putbacks, recalls, closings and other functions supporting multiple external vendors.

This is not just another job; Fingerhut’s mission is to help Americans live a better financial life by helping them establish, build, or rebuild their credit. You’ll help the business hold itself accountable to deliver on our mission every day. 

We empower each employee to put the customer first and our culture of ensuring all employees have an impact enables an entrepreneurial passion. No matter what stage of your career, you’ll make an impact on business results and interface with key leaders. As we continue to invest in machine learning, data-driven modeling, CRM tools and innovation, the future is very exciting. Join us in our mission!  

This role is based out of our Eden Prairie, MN head office within our hybrid environment that has team members come into the office 3 days a week.   

Duties and Responsibilities:

• Research and process daily inquiries and requests from vendors, debt buyers, and internal partners.
• Run various reports, such as direct pays and accounts for audit review.
• Review, determine, and process buyback and putback requests from debt buyers.
• Process placement recalls and closes.
• Provide day to day communication with internal team, debt buyers, placement agencies, and strategic vendor partners.
• Develop and write processes (SOP’s) in partnership with compliance and internal teams
• Download and process media requests from debt buyers.
• Suggest improvements and help management eliminate waste.
• Recognize and maintain confidentiality of information.
• Additional job tasks as assigned. 

Required Qualifications:

• 2 years’ experience in call center supporting credit, collections, or customer service.
• Working knowledge of Call Center operations and/or Collection/Vendor functions.
• Experience using all MS Office applications. 

Preferred Qualifications:

• Experience with back-office processes (e.g. invoices)
• Entry level experience or exposure to SQL.
• Excellent verbal and written communication skills.
• Critical thinking and problem-solving, and time management skills.
• Ability to perform multiple tasks simultaneously while demonstrating a high level of organization.
• Ability to work independently and effectively manage multiple changing priorities. 

Physical Requirements

This position requires prolonged periods of sitting, working with a computer and other work-related equipment up to 9 hours per day. Additionally, tasks may include occasional lifting of documents up to 10 pounds. When working in the office, home and/or other locations there will be occasional bending, twisting, reaching and moving. If you have a physical or medical limitation that may impact your ability to perform any of these tasks, please consult with Human Resources to explore potential accommodations.

About Fingerhut: 

BLST Operating Company (Bluestem Brands) is a group of FinTech, and eCommerce Retail businesses (www.bluestem.com) led by our Fingerhut and Orchard Portfolios. This position falls under Fingerhut – a long-standing fintech company. Check out www.fingerhut.com to see who we are and what we do for our customers. Fingerhut fuses our extensive years of data modeling and real-time analytics through machine learning to provide flexible payment options for our valued customers looking to establish, build, or rebuild credit. Qualifying customers use their accounts for e-Commerce purchases at fingerhut.com for everything they and their family need across a broad selection of national brands.  

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