What are the responsibilities and job description for the Bilingual Call Center and Scheduling Specialist-English/Spanish position at Bluestem Health?
The Call Center and Scheduling Specialist serves as the first point of contact for all of our incoming calls; answering incoming calls, listening to and documenting voicemails, verifying contact information, scheduling appointments, documenting and sending tasks to staff in regards to any voicemails or incoming calls, and performing all clerical duties necessary assist patients during calls.
Essential Duties:
- Welcomes patients and visitors by greeting on the telephone.
- Answers calls, in a courteous and professional manner.
- Transfer calls to appropriate personnel, as necessary.
- Maintains confidentiality of personal and financial information.
- Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain sight and logging off/locking the computer before leaving it unattended.
- Optimizes patient satisfaction by scheduling appointments by telephone.
- Answers patients’ questions and/or sends tasks to the appropriate staff member(s).
- Maintains the reception and patient waiting areas.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Gathers third party payment information.
- Collects and receives payments on accounts
- Works in collaboration with other health professionals and members of the health care team in order to ensure patients receive timely care.
- Performs other necessary duties as required to support the organization and ensure quality patient care
- High School diploma or GED required
- One year of medical office experience preferred
- Strong computer skills, including working knowledge of Microsoft Excel and Word
- Bilingual preferred
- Strong commitment to customer service and professionalism
- Ability to interrelate with a wide variety of people and cultures
- Regular attendance
- Ability to maintain high level of confidentiality
- An ability to fulfill their job requirements with minimal supervision
- Ability to communicate effectively in person and on the telephone with the public, patients, and staff
Bluestem Health is an equal opportunity employer. There is no discrimination with regard to hiring, assignments, promotion or other conditions of staff employment because of race, creed, color, religion, veteran status, national origin, age, sex, marital status, sexual preference or a disability not pertinent to the assigned job.
