What are the responsibilities and job description for the Assistant Branch Manager position at Bluestone Bank?
Description
Under the direction of the Branch Manager, the Assistant Branch Manager assists in the oversight of the branch’s operational activities in order to ensure all customer needs and sales goals are met while in accordance with bank requirements and policies.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Manages the Universal Banker training program, ensuring Universal Bankers are completing appropriate training and reviewing progress. Coaches, trains, and encourages staff participation in the sales program.
- Opens and closes branch; assumes responsibility of branch in absence of Branch Manager.
- Processes, reviews and completes various transactions, including but not limited to: new accounts and safe deposit boxes, maintaining/processing supporting records, stop payments, CD rate exceptions, wire transfers, sign treasurer’s checks, debit card applications, and updating and maintaining customer account information. Researches and resolves customer inquiries and problems; follows through or refer as appropriate.
- Conducts monthly audit of cash drawers, vault, ATM, recyclers etc. Tests alarms and maintains branch security. Maintains system access for branch staff.
- Follows compliance regulations; CTR, Truth in Savings, Reg. CC, EFT, etc.
- Cross-sells and refers Bank products and services: Wealth Management including Trust & Investments, Mortgages, Commercial, and Bluestone Bank Partners; Merchant Service, Payroll, Credit Cards.
- Assists on the transaction line when needed meeting all standards and expectations.
- Leads and participates in delivery of prompt and courteous customer service.
- Schedules branch employees while ensuring appropriate coverage
- Assumes additional responsibilities as requested.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
Affirmative Action/EEO Statement
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Requirements
- Two to three years of retail banking experience, including knowledge of banking products and services.
- High school Diploma or equivalent.
- Supervisory experience strongly preferred.
- Possesses strong customer service and excellent written and verbal communications skills.
- Ability to deal with customers under circumstances requiring tact and diplomacy.
- Ability to quickly learn and properly use various software programs.
- Ability to multi-task and balance multiple priorities.
