IT Specialist

**NOT 100% REMOTE WORK- HYBRID IS A POSSIBILITY**

BlueSun Technologies is looking for an experienced LAN/WAN Specialist to support our Server Refreshment Project at the Social Security Administration.

Project Implementation Team function provides technical assistance in support of the Server Refreshment Project which includes analysis and resolution beyond the initial migration documents. The contractor shall provide day-to-day problem consultation in support of the Server Refreshment Project and Customer Support functions. This function supports the deployment of agency initiatives, which include Server Operating system upgrades as well as hardware upgrades to Server LAN room. Typically, support is provided for these designated initiatives during the first three days of replacement activities. The contractor shall follow custom created instructions to migrate an SSA Branch office from old hardware to new hardware. In addition, the contractor will be required to troubleshoot issues that arise from the migration process. Troubleshooting could also include looking over tickets assigned to DCSI by the National Call Center that is related to the Server Refreshment project. This function is also required to provide telephone assistance related to issues from a server migration when signed into the call wait queue.

Responsibilities:

• Provide tier 2 technical assistance in support of the DCSI Server Team Project, Server Refreshment.
• Follow directions without any assistance from others. Attention to detail is very important.
• Provide day-to-day problem consultation to the DCSI Server staff to assist with problem resolution.
• Provide support to customers related to any implementation activities or agency initiatives including but not limited to

• Server Hardware Replacement
• Server Operating Systems Upgrades

• Develop, document and or edit any existing documentation related to the implementation activities. This includes documenting the initial procedures provided by DCSI Staff and any additional lessons learned during the implementation.
• Troubleshoot basic Server hardware and software related problems. Some examples to include, troubleshooting PowerShell script errors, Server Imaging issues and Server OS issues.
• Call the on-call support in the event they can’t resolve the issue

Requirements

• Experience with server virtualization; Hyper-V preferred. VMWare will be considered.
• System Center product knowledge including Data Protection Manager and Virtual Machine Manager (DPM and VMM)
• Experience with PowerShell a plus
• Bachelor's degree and 1-2 years of related experience and 10 years of IT experience
• Must be able to follow detailed instructions written by SSA.
• Experience with Server Operating Systems (Server 2016 to current)
• Must be able to navigate Windows Server Operating system without any difficulty or assistance

Clearance Requirement

• Must be able to obtain and maintain a Public Trust.

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• IT: 2 years (Required)
• Server Operating Systems (Server 2016 to current): 1 year (Required)

Ability to Commute:

• Baltimore, MD 21241 (Required)

Ability to Relocate:

• Baltimore, MD 21241: Relocate before starting work (Preferred)

Work Location: In person

Salary : $65,000