ServiceNow Administrator

Company Overview

BlueSun Technologies is dedicated to helping businesses navigate the future by leveraging past experiences and data. Our mission is to provide innovative business intelligence tools that empower our clients to visualize their corporate and industry data effectively.

Summary

Description of Work: * Familiar working w/advanced technical principles, theories, and concept; Well versed w/ ServiceNow products; previous experience working on complex technical problems, providing innovative solutions; experience working w/highly experienced/tech resources. * Advanced problem-solving support, lead and assistance in various complex situations. * Provide support for the creation, maintenance, and debugging of data integration and Discovery jobs/schedules. * Provide support in managing the ServiceNow environments (Dev, Test and Production). * Lead and provide ServiceNow support and adhering to Change Management processes, Asset Management processes, Business Management processes, Service Management processes. * Ownership and lead tasks towards ensuring ServiceNow ITAM/CMDB integrity (data completeness and correctness). * Provide ServiceNow Platform administration, configuration, and development following Agile processes and using industry best practices. * Provide and lead ServiceNow patching, upgrades, and applications deployments to ensure compliance with the current ServiceNow platform. * Identify and provide solutions to automate manual processes including data validation. * Provide support in managing the ServiceNow environments (Dev, Test and Production). * Provide services and support reports. * Develop KPI, Dashboard, and Web Page development and implementation as needed. * All other duties as assigned or directed. Basic Qualifications: Minimum knowledge, skills, abilities needed. * Bachelor’s degree in computer science, Mathematics, Engineering or a related field. * Masters or Doctorate degree may substitute for required experience. * Must be able to obtain and maintain a Public Trust. Contract requirement. * 7 years of experience as a ServiceNow Administrator/Engineer * 5 years of experience with ITAM and CMBD with Data Management focus * ServiceNow System Administrator (CSA) Certification * ITIL Certification. * 7 years of experience with IT Service Management, Operations Management and Change Management * 5 years of experience with ServiceNow Implementation (applications, integrations, platforms, etc.) * Extensive background and knowledge of the ServiceNow platform providing administration tasks, provisioning, ticket research and response, reporting, and maintenance activities. * ServiceNow certifications: (e.g., Implementation Specialist in: Discovery, CMDB, Asset Management, Service Mapping, Event Management or Cloud Provisioning and Governance). * Expertise in ServiceNow Platform. * Working knowledge of IT infrastructure environments (Mainframe, RHEL and Windows), networks, clustered and virtual storage solutions. * Experience working with network operating systems as well as programming or scripting languages. * Must be able to obtain and maintain a US Public Trust clearance. Preferred Qualifications: Candidates with these skills will be given preferential consideration. * Experience working in challenging, fast-paced, and ambiguous environments. * Ability to work independently or within a team. * Flexible, driven and results oriented. * Passionate and determined to create a ServiceNow Environment different from its' current state. * Delivering training to coworkers and/or clients on custom product builds

If you are passionate about technology and eager to make a difference in the world of business intelligence, we invite you to apply today and become part of the BlueSun Technologies team!

Job Type: Full-time

Pay: $110,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Required)

Experience:

• ServiceNow: 7 years (Required)
• IT management: 7 years (Required)
• Data management: 5 years (Required)

Ability to Commute:

• Baltimore, MD 21241 (Required)

Ability to Relocate:

• Baltimore, MD 21241: Relocate before starting work (Preferred)

Work Location: In person

Salary : $110,000 - $120,000