What are the responsibilities and job description for the Level 2 Support Technician position at Blueteam Networks?
The Level 2 Technician will provide remote and onsite technical support to our clients as well as serve as a trusted advisor to clients and react promptly to support requests with rapid resolution.The ideal person should have a minimum of 5 years providing high-end technical and MSP experience is a plus.What we look for in a Level 2 Technician : Can configure and support Local and Wide area networks, configure network peripherals (Cisco, Ubiquity, Fortinet, and Meraki), troubleshooting communications and support network-based systems.The ideal person would need experience configuring Windows Servers and related systems / solutions (SQL Server, Microsoft 365, SharePoint, Exchange, Intune, etc.). Desirables are some basic skills around advanced technical tools in areas of virtualization, networking, or storage.Desired skills : - Strong knowledge of networking protocols and technologies (e.g., TCP / IP, DNS, DHCP)- Experience with Mac and Windows operating systems- Proven experience in network administration and troubleshooting- Windows Administration and troubleshooting- Basic PowerShell skills- Microsoft 365 : including Azure, Azure AD, Intune, Autopilot, MFA, SAML, AD Connect, and SharePoint- Windows Server (2012, 2016, 2019, 2022), Windows 10 and later- FortiGate Firewalls- HaloPSA, CW RMM and CW ControlBecause we support many businesses both big and small and, in several industries, all team members must have broad exposure to various platforms, applications, and infrastructure. They also must learn quickly and be good at working within a team. If this sounds like you, we would love to talk with you.All positions at are full-time salaried bonus positions, plus benefits including health, dental, life insurance, 401K with match, vacation, and personal days per year. We also offer education and certification reimbursement.We believe in having a work-life balance and enjoying what we do.Must be able to pass a pre-employment drug screen and background check.
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