Dispatcher Supervisor

Dispatch Supervisor - Private Sector- BlueTeam

***This position is onsite in Boca Raton, FL***

We are…

BlueTeam is a U.S. based service provides remediation, reconstruction, and roofing services on a national basis for commercial properties. The Company’s core business is providing cleanup and mitigation work for problems such as fire damage, roof leaks, pipe bursts, mold, aging system failures, and, of course, post-disaster remediation resulting from severe weather. The company strictly services commercial industry sectors such as hospitality, senior housing, health care, commercial offices, municipalities, multifamily living, and institutional markets.

Join the exciting BlueTeam!

We are presently seeking a highly organized, customer focused and efficient Dispatch Supervisor to join our Restoration division. The Dispatch Supervisor is responsible for ensuring all daily check-ins on the daily operations calendar, entering new jobs and leads onto our internal project management tool, dispatching first responders, and selection of Project Director and Restoration Superintendents for the Restoration division. The Dispatch Supervisor serves as the lead for the Dispatch Department within the Restoration division.
 

What you’ll do….

• Acts as a first-line supervisor for designated dispatch staff overseeing the day-to-day operations, activities, and personnel on an assigned shift to ensure compliance with established guidelines, procedures, and policies
• Makes recommendations to Director in appropriate staffing levels
• Supervise, assign, review and participate in the work of dispatchers who receive and dispatch emergency and non-emergency calls
• Responsible for the effective supervision administration to include staff development, performance management, employee relations, prioritizing, and assigning work-related activities
• Approving and monitoring leave requests
• Advises staff on difficult issues and makes decisions in exceptional situations to manage and implement appropriate services and assistance
• Record all Project Manager daily check-ins on the daily operations calendar
• Record all Project Directors statuses on the daily operations calendar
• Ensures updates of the daily operations calendar to all Regional Directors and Director of Operations
• Input of all job leads, new jobs, client team members and assigned Project Director and Superintendents in Shiggy
• Assist with any other ad-hoc projects and administrative support as directed by the leadership team
• Maintains ongoing communications and coordination of activities between Dispatch and all areas of BlueTeam
• Ensures the operational readiness of the team
• Makes minor adjustments to communication systems, analyzes problems, and makes referrals to appropriate sources of service
• Assists dispatchers with difficult complex calls and dispatches; serves as the technical expert over dispatching operations; and conducts quality assurance reviews of dispatches
• Establishes Dispatch KPI’s and advises on Performs other related duties and assignments as required
• Provides meaningful feedback and holds team accountable to set standards of response times and accuracy of data

What you’ll need…

• Education and Experience:
  • Associate degree or higher; or with a minimum of 3-5 years working in the construction industry and/or training; or equivalent combination of education and experience.
• Qualifications:
  • 3-5 years of experience, preferably working for a large general contractor and/or construction company.
  • Time management skills, with the ability work in a fast-paced environment.
  • High degree of professionalism and a strong emphasis on providing excellent customer service.
  • Strong communication skills, both written and verbal.
  • Ability to prioritize work based upon client and team needs.
  • Software Skills:
    • Microsoft Office suites (Word, Excel, Outlook)
    • Acumatica
    • Certify
    • Timekeeping software
    • Shiggy

What you’ll get in return…

• Competitive Salary.
• Full range of Benefits including Medical, Dental, Vision, Short Term Disability (STD), Long Term Disability (LTD), Supplemental and Voluntary Life Insurance, 401(K) with Employer Match and Paid Time Off (PTO).

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About Blue Team:

BlueTeam’s Mission is to cultivate and maintain mutually beneficial relationships with our clients. In order to accomplish that mission, BlueTeam strives to be mindful, respectful and understanding of our clients and their business needs.

Becoming valuable partners with our clients starts with building the best team possible: recruiting top talent, training them, supporting them, listening to them, and empowering them to help our clients solve their restoration, construction and roofing needs. BlueTeam is not just a “team” but a family based on our core values: integrity, transparency, and accountability.

We believe that with quality people and teamwork, we will achieve our goals of being a successful and well-structured profitable organization that will treat our clients fairly and with mutual respect, while recognizing our staff for their efforts and contributions.

BlueTeam is an Equal Opportunity Employer.