What are the responsibilities and job description for the Service Delivery Expert position at BLUETTI?
Role Description: We are seeking a highly motivated Service Delivery Expert to join our team at BLUETTI. As a key member of our customer-facing department, you will be responsible for delivering exceptional customer service and support.
Key Responsibilities:
- Provide top-notch customer support through phone, email, and chat channels.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Offer detailed explanations of products and services to ensure customers make informed decisions.
- Handle customer complaints and concerns with empathy and find suitable solutions.
- Record customer feedback and suggestions for service improvement.
- Provide after-sales support, including product repair, return, and exchange, as well as warranty assistance.
- Assist customers in troubleshooting product issues and provide technical guidance.
- Collaborate with relevant departments to resolve customer issues efficiently.
Requirements:
- Previous experience in call center or telephone customer service, preferably with technical troubleshooting skills.
- Strong project promotion abilities, service awareness, teamwork spirit, responsibility, and execution.
- Able to work under pressure and possess a passion for customer service.
- Fluency in English is required.
