What are the responsibilities and job description for the Service Desk Specialist position at BlueWater Federal Solutions?
Overview
Responsibilities
Qualifications
BlueWater Federal is looking for a Service Desk Specialist to support a DHA program.
Responsibilities
- Answer questions, analyze problems and provide technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
- Resolve computer software and hardware problems of users and act as a contact for users having problems using computer software, hardware, and operating systems.
- Act as the escalation path to resolve moderate to highly complex technical issues.
- Provide support for call overflow during peak time or reduced staff during off peak hours.
Qualifications
- Must have a Security certification
- 6 years of IT support experience
- Bachelor's degree and/or equivalency
- Must have an active Secret clearance
BlueWater Federal Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
