What are the responsibilities and job description for the FIELD SERVICE TECHNICIAN position at Bluewater Technologies Group?
Position Title: Field Service Technician
Team: Managed Services
Manager: Technical Services Manager
Office Location: Wixom, MI
Who We Are:
Bluewater Technologies is a top provider of cutting-edge audiovisual, retail, and event technology solutions. We excel in creating engaging and immersive experiences for clients across diverse industries. Our team is top notch and dedicated to delivering exceptional service and tailored solutions that meet the unique needs of every project. Join us and become part of an awesome company that values creativity, technical expertise, and customer satisfaction. We strive to make people smile!
Summary:
We are seeking a Service Field Technician who would be responsible for the maintenance and repair of client systems. This is a full-time position based in Wixom, Michigan. Schedule is Monday through Friday, with overtime pay when applicable. Weekend and Holiday work may be requested.
Responsibilities:
- Troubleshooting and repair of AV equipment from varying manufacturers
- Preventive maintenance and system tuning
- Maintain equipment inventory
- Interfacing with customer on behalf of Bluewater
- Audio tuning and equalization
- Color balancing of multi-display walls
- Training customers on system operation
- Interfacing with sales and engineering (job issues, interfacing with installation manager on job process and issues)
- Completing daily job reports, expense reports and checklists
Skills/Qualifications:
- Knowledge of AV systems and protocols
- Ability to troubleshoot and resolve problem systems
- People skills for customer interfacing and group training
- Ability to follow processes and procedures
- Maintain a professional appearance
- Keep a safe work environment
- The ability to lift 40 lbs.
- Comfortable working at heights over 6 feet using ladders or lifts
- Availability to work outside of 8AM to 5PM business hours
- Positive, can-do attitude and solid work ethic
- Set-up of Crestron, AMX and Extron hardware (preferred)
- Ability to load programming provided by others to equipment (preferred)
- Knowledge of how to modify DSP, touch panel, and control processor coding (preferred)
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Basic physical stances and actions (sitting, standing, and walking on a primarily level surface)
- Reaching above shoulder heights, below the waist, and/or lifting up to 40 lbs. may be required
Bluewater Technologies Group, Inc. is a woman-owned business that is an Equal Opportunity Employer committed to creating a diverse, equitable, inclusive, and welcoming company culture. We do not discriminate against candidates and employees because of their gender, gender identity, race, disability status, ethnicity, national origin, age, sexual orientation, education, religion, veteran status, or any other protected status under the law. We are committed to building a work environment where everyone’s thoughts, ideas, and perspectives matter, while ensuring that all individuals are treated fairly, have access to the same opportunities, and are given the resources they need to succeed in their job, regardless of their background.
