What are the responsibilities and job description for the Customer Support Engineer - FPGA position at Bluewaves Mobility Innovation Inc?
Job Details
Job Description
Job Location can be either North York or Ottawa
Key Responsibilities:
- Provide timely and effective customer support via phone, email, and chat.
- Troubleshoot customer issues related to ORAN radio systems, including connectivity, configuration, and performance problems.
- Escalate complex issues to senior technical staff.
- Maintain accurate records of customer interactions and support requests.
- Collaborate with internal teams to resolve customer issues and improve product quality.
- Stay updated on the latest ORAN technologies and product developments.
- Contribute to the development of knowledge base articles and FAQs.
Key Qualifications:
- 2 years of experience in customer service and technical support.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Familiarity with ORAN technologies and terminology.
Required Experience Skill Sets:
- Experience in providing technical support for complex systems.
- Ability to troubleshoot and diagnose technical issues.
- Proficiency in using customer support tools and systems.
- Excellent customer service and interpersonal skills.
Preferred Experience Skill Sets:
- Experience in the telecommunications industry.
- Familiarity with radio frequency (RF) technologies.
- Knowledge of network protocols and architectures.
- Understanding of ORAN specifications and standards.
