POS Tech Specialist

Overview

The POS Tech Specialist is responsible for monitoring and resolving POS-related issues for both internal stakeholders and external clients. The ideal candidate will have a strong background in IT support, excellent communication skills, and a proactive approach to problem-solving.

Responsibilities

• Continuously monitor the ticketing system for incoming POS-related issues from internal department and external clients
• Prioritize and assign tickets to the POS Support team based on urgency and complexity.
• Provide timely updates to the merchant and or the ticket issuer on the status of ongoing issues.
• Collaborate with other department to escalate and resolve complex technical issues efficiently.
  
  

Qualifications

• Minimum of 1 year experience in a technical support role, preferably with POS systems or IT helpdesk support.
• Excellent verbal and written communication skills.
• Strong trouble shooting and problem-solving skills with a keen attention to detail
• Ability to work independently and as part of a team in a fast-paced environment.
• A certification or equivalent preferred.
• Korean and English Bilingual prefer
  
  

Additional Requirements

• Bachelor’s degree in Information Technology or related field preferred.
• Knowledge of POS hardware and software configuration is a plus
• Flexibility to work occasional evenings, weekends, and holidays to work on the urgent issues.
  
  

Benefits

• Group Health Insurance (medical, dental, vision)
• 100% employer sponsored Life Insurance
• 401K 3% matching
• Paid Sick and Vacation days
• Paid Holidays
• Gym Reimbursement
• Employee Referral Program
• Friday Company Lunch