What are the responsibilities and job description for the Technical Service Coordinator position at Bluum Branding?
Position Summary
This position is responsible for providing technical support, troubleshooting and training for both customers and internal employees.
Responsibilities
- Basic troubleshooting solutions for their audio video systems or equipment and providing status updates regarding their equipment
- Maintaining customer information in a data base system
- Notify customer of receipt of equipment and provide technical assistance, troubleshooting, or replacement as necessary
- This includes processing DOA's (defective product upon arrival), customer credits and billing, and facilitates replacement for damaged equipment
- Scheduling on/off site repairs and provide administrative support as needed to the Service Technicians
- Responsible for maintaining parts inventory and ordering parts from the manufacturers as necessary
- Complete data entry of on-site service call ticket in data base. Inform customer of service call status’
- Work with service centers through-out the country to schedule service appointments for audio visual equipment failure or troubleshooting
- Work with vendors and manufacturers for troubleshooting, replacements, repairs, DOA's, exchanges, credits, and lead time of equipment
- Other duties as assigned
Education & Skill Requirements
- Completed HS Diploma or GED is required
- Experience with audio visual presentation and or IT equipment is helpful but not required
- This candidate must possess strong organizational skills and have the ability to prioritize multiple tasks
- Must be able to work in a fast-paced team environment
- Strong customer service skills via e-mail, telephone and in person are necessary
Pay Range: $20-22/hour
Benefits:
- Medical (offer three various plans with Aetna) - employee and employer contributions
- Dental - employee and employer contributions
- Vision - employee and employer contributions
- Health Savings Account with a company contribution if participating in an HDHP plan
- Flexible Spending Account
- Employer paid Life and ADD Insurance
- Supplemental Life and ADD available for purchase
- 401(k) plan with Employer Match
- 160 hours of Paid Time Off
- Philanthropy Time
- Parental Leave
Training
It will be necessary to participate in upgrading courses from time to time to keep abreast of changing policy, technology, and growth.
Bluum is an equal opportunity employer. We are committed to providing inclusive, accessible and barrier free employment practices. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
Salary : $20 - $22
