Technical Service Technician I

Magic happens when the right people and resources come together to create something greater than the sum of its parts. As North America’s largest learning catalyst, Bluum is rooted in the belief that education is the single most achievable step toward a more positive and equitable tomorrow. Our employees are driven BY a single mission – to improve learning and make it more accessible. From the personalized support and services, we provide to the hand-picked products we use that create make exceptional learning environments, everything we touch, say or do empowers educators to make a difference. Learn more about how we are cultivating possibility at Bluum!

Position Summary  

This position is responsible for providing technical support, troubleshooting and training for both customers and internal employees. This position will primarily work at customer sites troubleshooting, replacing and repairing equipment. 

Responsibilities  

• Troubleshoot, repair, or replace equipment at customer site(s) as assigned by Technical Service Coordinators 
• Perform Preventative Maintenance services at customer site(s) for audio/visual installations 
• Perform testing on all equipment prior to leaving job site 
• Communicate completion or open issue(s) with Technical Service Coordinators 
• Mark up as-built drawings, as needed 
• Clean up work areas at customer site(s) and secure tools at the end of each day 
• Keep vehicle organized, fully stocked and serviced, as necessary 
• Answer customer phone calls/emails as they relate to technical audio visual equipment issues 
• Complete and file service call tickets 
• Other duties as assigned 

Education & Skill Requirements 

• 1 year of experience in an audio visual or technical environment, preferred 
• Completed HS Diploma or GED is required 
• Experience with audio visual presentation and or IT equipment is helpful but not required 
• This candidate must possess strong organizational skills and have the ability to prioritize multiple tasks 
• Must be able to work in a fast-paced team environment 
• Strong customer service skills via e-mail, telephone and in person are necessary 
• Ability to troubleshoot and repair 
• Ability to communicate with customers and vendors written and verbally 

Pay Range: $20-24/hour

Benefits: 

• Medical (offer three various plans with Aetna) - employee and employer contributions
• Dental - employee and employer contributions
• Vision - employee and employer contributions
• Health Savings Account with a company contribution if participating in an HDHP plan
• Flexible Spending Account
• Employer paid Life and ADD Insurance
• Supplemental Life and ADD available for purchase
• 401(k) plan with Employer Match
• 160 hours of Paid Time Off
• Philanthropy Time
• Parental Leave

Training

It will be necessary to participate in upgrading courses from time to time to keep abreast of changing policy, technology, and growth.

Bluum is an equal opportunity employer. We are committed to providing inclusive, accessible and barrier free employment practices. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Salary : $20 - $24