What are the responsibilities and job description for the COO SVP Operations position at BluZinc?
Job Description
Reporting to the Global COO for this remote 'COOs number 2' job opening could be a Senior VP Operations, based commutable to Gainesville, Florida or remote USA, we need your profile and interests to demonstrate :
- Strategic yet can be hands on; inspires people; manages change and transformational growth
- Previously at least a SVP or VP Operations or equivalent of a PLC Fortune 1000 Operating Company, and depending on who is hired, you could be the future Global COO
- Leads one of more of Credit, Customer Service, Legal / Attorneys, Sales, Marketing, Technology, HR
- Previous high growth experience as a senior Integrator with a total staff of in the region of 400-1000 and 3-6 direct reports
- Past example(s) of growing a United Sates, B2C / Consumer Services company to in the region of ARR $1B (from a starting point of around $200MM - $300MM ideally)
- Business process knowledge of any of these related industries : Consumer Financial Services / Health, Disability or Benefits Insurance Claims / Contact Centre Operations / Consumer Legal Services / Social Security
- Expert leadership skills including multi-site locations onshore (mostly Florida and some Salt Lake City, Utah), nearshore and offshore if and where appropriate
- Sound knowledge of appropriate methods for people, process, technology, customer and project / program management
- Knows how to scale a company maintaining and developing excellent culture and customer satisfaction
- Previously, part of the senior team who successfully floated a company / IPO (not mandatory)
- Knowledge of M&A, and Integration of companies, in-sourcing, mid sourcing, outsourcing
- Strong with budget and numbers, supported by the CFO and COO
- Mature, well-developed communication skills in all mediums and formats
- Self-confident, highly motivated, resilient and acts on strong integrity with respect
- Probably Degree / MBA qualified
This confidential search & selection hiring campaign is being managed by Jonathan Pearson @ BluZinc who has known the client since 2020 when they are were a $40MM company and placed the current COO.
Please attach your resume for further information. For those with an ideal profile match we will arrange a confidential / call to learn more about your experience, needs, aspiration and brief you on the brand's vision, goals, objectives, rewards and culture.
This is for an in-house client side D2C consumer services brand (not a BPO / ITO).
