What are the responsibilities and job description for the Customer Service Team Member position at BM Conect?
Battle Marketing & Management is seeking a full-time Customer Service Team Member who is career-minded and possesses unmatched people skills. This is an entry-level opening NOT in a call center environment. As a result of clients placing a high value on the more personalized and direct approach and excellent customer service delivered by the customer service team, there is a new opening for the expansion of the marketing campaign.
Servicing our customers with a smile and a handshake is why the customer service division has enjoyed unprecedented growth this year. Campaigns focus on developing and executing unique, personable advertising strategies designed to generate new customers for our clients.
The Goals Are Simple: every consumer must benefit from the promotions, every customer must benefit from the services provided and every representative must benefit from the training and team spirit of the company!
Responsibilities of our Customer Service Team Member:
- Creating and maintaining customer accounts through our direct approach to build more revenue for our clients
- Learn the software systems provided by the client to be able to communicate effectively with incoming inquiries
- Provide a daily breakdown of customer interactions to management and offer feedback to improve the customer experience
- Be familiar with all products and services we promote and sell to be able to answer any questions or inquiries if needed
- Cross-educate in each department to excel in our training program to potentially advance to management depending on individual performance
Benefits of the Customer Service Team Member Position:
- Comprehensive one-on-one training by a groomed team of Senior Customer Service Managers
- Travel allowance
- Opportunity For Community and Charity Involvement
- Hands-on Learning
- Flexible Scheduling
- Numerous Advancement Opportunities
Qualifications of the Customer Service Team Member:
- Friendly, outgoing personality for establishing positive relationships with customers, coworkers, team leaders, and managers
- Ability to adapt to a variety of people
- Winning attitude and dedication to ensuring customer satisfaction
- Positive attitude and ability to work well within a team environment
- College Degree preferred
- Background in Retail or Restaurant
- Leadership skills
- Local to the office area
#LI-Onsite
Salary : $40,000 - $46,000
