What are the responsibilities and job description for the Customer Service and Sales Associate position at BM Connect?
Working in collaboration with industry-leading companies, BM Connect has a reputation that is second to none. Our clients offer unsurpassable solutions and top-of-the-line customer service. Our clients demand nothing less than the best in both service solutions and distinctive products. We are looking for a Customer Service & Sales Associate who embodies the same commitment to excellence.
As a Customer Service & Sales Associate, you will be a key player in the expansion of our customer support and sales departments. Offering our customers premium products they trust, we are looking for an individual who seeks out creative, effective solutions and is persistent in ensuring clients receive unparalleled service. Your curiosity and drive will help propel our company into shaping the future of the telecommunications industry. If you're curious, diligent, and proactive, and you thrive on delivering exceptional solutions, we want to hear from you!
Customer Services and Sales Associate Responsibilities:
- Facilitate in-person assistance with customers to build client relationships founded on trust and mutual respect.
- Ensure all customer issues are handled promptly and effectively, going above and beyond to find solutions that exceed expectations.
- Become a skilled expert with thorough knowledge of our products and services to offer customers the best options available.
- Utilize proactive sales techniques to identify customer needs and offer top-quality solutions and products such as Internet, TV, and wireless services.
- Continuously explore innovative ways to improve customer satisfaction, acting as a problem-solver and resource.
- Meet and exceed individual sales and service goals through active engagement, follow-up, and upselling when appropriate.
- Deliver exceptional service by addressing customer inquiries, concerns, and requests with urgency and professionalism increasing company profitability.
- Collaborate with the sales team to ensure consistent communication and follow-through on client needs.
Customer Services and Sales Associate Requirements:
- 1-2 years of experience in customer service or sales, with a strong ability to build relationships and drive results.
- A curious, proactive mindset, always looking for ways to improve processes and offer better solutions.
- Persistence and determination in overcoming challenges and delivering superior customer service.
- Excellent communication skills, with the ability to listen actively and offer insightful solutions.
- Ability to work independently while also contributing to a collaborative team environment.
- Knowledge of the telecommunications industry or similar fields is a plus, but not required.
Job Type: Full-time
Pay: $850.00 - $1,250.00 per week
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $850 - $1,250
