What are the responsibilities and job description for the AVP Ambulatory Operations - Primary/Specialty Care position at BMC Berkeley Medical Center?
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This position is highly involved in all aspects of healthcare services. This position is responsible for planning, evaluating, developing, and implementing new and existing clinic services and programs, oversees the operations of the clinic network, assists in the development of new clinics, and develops and implements the strategy for the region’s ambulatory services.The position is responsible for planning and developing new primary, urgent and specialty care clinics across the Eastern region footprint and actively participates in hiring administrators and managers to operate WVU Medicine clinics. This position oversees large multi-specialty groups and facilitates clinic integration. Responsibilities include recruiting and approving the hire of new providers.
This individual must have strong relationship skills to bridge clinical leadership departments, initiate innovative ideas and implement the vision for ambulatory services. This individual’s outlook will be on both the short and the long term and will demonstrate passion in developing ambulatory services to a high degree of excellence and coordination.
MINIMUM QUALIFICATIONS :
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. Master’s degree.
EXPERIENCE:
1. Five years’ progressive, results-oriented management experience in ambulatory or related healthcare.
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Plans, implements, manages, and evaluates the delivery of operational process as it relates to patient care in accordance with the policy and procedures, philosophy, and mission.
2. Oversight of academic clinical departments, ambulatory clinics on campus, off campus, and outreach.
3. Oversight of ambulatory cadence and prelude trainers training within EPIC.
4. Full development of personnel including recruiting and career advancement.
5. Reviews and approves the clinical budgets for fiscal viability.
6. Determines the fiscal viability of new provider additions.
7. Supports the development and strategy of ambulatory services and clinics.
8. Plan, evaluate, develop, and implement new clinic services and programs by analyzing market data to determine locations, evaluates services, clinic design, clinic build, outfitting equipment and operationalizing/opening the clinic.
9. Reviews and develops future clinical needs to serve the community and WVU Medicine.
10. Plans and develops new primary, urgent and specialty care for the region.
11. Oversees large multi-specialty groups.
12. Oversight of access initiatives: exam room utilization, provider visits, key clinical metrics, and provider recruitment needs.
13. Selects, hires, terminates, manages, and evaluates the effectiveness of employees on a continuous basis to optimize productivity.
14. Establishes goals and provides follow up within established Human Resources policies. Ensures compliance with policies and ensures staff meets the established access and service standards.
15. Oversight of policy and procedure for Ambulatory Operations.
16. Oversight of regulations and standards issued by governmental/regulatory agencies and third-party payers; implements organizational changes, as required, ensuring organizational compliance.
17. Reviews key performance indicators (quality, financial outcomes, productivity, etc.) to maximize Ambulatory sites of service contribution.
18. Actively participates in the development and attainment of organizational goals and objectives as it related to the organizational strategic mission and initiatives.
19. Oversight of the ambulatory dashboard to review key performance metrics such as completed visits, new patient lag, bump rates, no-show rates, call center volumes
20. Serves on committees; Faculty/APP request reviews and approvals
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Standard office environment
SKILLS AND ABILITIES:
1. Financial, technical, and professional skills.
2. Oral and written communication skills to effectively represent the Ambulatory sites of service and Hospital in interactions with third party payers, patients, providers, and other departments.
3. Analytical and critical thinking skills as well as the ability to work and communicate effectively with other departments.
4. Working knowledge of local, State and Federal regulations pertaining to Professional billing and collections. In addition, Provider Based Billing that affect Professional and Hospital billing.
5. Acumen for finance, business planning, strategic planning, marketing, program development, and human resources.
6. Demonstrated ability to work with clinical leadership across the service lines, hospital administration, physicians, and community providers through the region.
7. Experienced in team building, mentoring and business planning with excellent communication, emotional intelligence, negotiation, and facilitation skills.
8. Strong engagement and focused commitment to quality of care and service excellence.
9. Proven ability to be creative, innovative, and decisive. Adept in conflict resolution. Ability to work effectively with multiple departments and disciplines.
10. Comfort with risk taking.
11. Effective presentation skills.
Additional Job Description:
Scheduled Weekly Hours:
40Shift:
Day (United States of America)Exempt/Non-Exempt:
United States of America (Exempt)Company:
BMC Berkeley Medical CenterCost Center:
500 UH AdministrationAddress:
2500 Hospital Drive Martinsburg West VirginiaWVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status.
