Manager, Health Equity

POSITION SUMMARY:

Boston Medical Center Health System (BMCHS) is a ~$7B system whose mission is to provide Exceptional Care without Exception. The Health System includes a tertiary academic medical center, a network of community health centers, a health plan and an affiliated accountable care organization.   

In 2021 BMC launched the “Health Equity Accelerator” with the purpose of ‘transforming healthcare to deliver health justice and well-being’. The Accelerator is developing an innovative multi-disciplinary approach that combines clinical operations, community engagement, health-related social needs programs, and research assets to address racial health inequities.   

The Manager of Health Equity will report into the Population Health team and will support the Director of Health Equity in leading the Massachusetts Medicaid Hospital Health Equity Incentive Program (HEIP). The Manager will be responsible for monitoring performance of requirements, managing performance improvement projects, coordinating The Joint Commission Health Equity Certification process, and supporting the overall culture of health equity at BMCHS. 

As part of the 1115 Medicaid waiver launched in 2023, MassHealth created a new health equity-focused incentive program to encourage hospitals to advance health equity. This program includes initiatives such interventions specifically designed to address health disparities, health-related social needs screening in inpatient and outpatient settings, expanding access to language services, improving care for patients with disabilities, and providing health equity-focused staff training. The incentive program is worth tens of millions of dollars a year for BMCHS. The Manager of Health Equity will support the Director of Health Equity in managing all components of this incentive program to fully realize its population health and financial potential, and will work closely with departments and business leaders across the hospital to develop and implement relevant initiatives, monitor performance and introduce remediation plans where necessary, report to and liaise with MassHealth, and coordinate with other relevant hospital projects.

Position: Manager, Health Equity        

Department: Population Health

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Stakeholder management  

• Convene stakeholders to make workflow decisions; build relationships with key clinical and operational leaders to facilitate implementation   
• Engage with external vendors as necessary (e.g., for follow-up after a positive screen for health-related social needs)  
• Ensure coordination of requirements with other system ongoing priorities (e.g., department strategy, value-based care)  
• Work with specific BMC departments to implement strategies, initiatives, and approaches to advance health equity   
• Coordinate with relevant subject matter experts at BMCHS including the Health Equity Accelerator, Value Based Care and Analytics  

Performance Management  

• Write, receive feedback on and edit disparity reduction performance plans both for internal BMCHS audiences and regulators  
• Manage and interpret for a range of audiences healthcare quality disparity data and leading indicators of program performance   
• Manage project timelines to ensure all HEIP deliverables are submitted as set by the MassHealth requirements
• Monitor performance for all HEIP performance utilizing internal dashboards
• Manage The Joint Commission certification process and deliverables in partnership with Accreditation teams and stakeholders across BMCHS
• Analyze and escalate any performance, operations or other concerns to the Director of Health Equity

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

• Bachelor’s Degree required

EXPERIENCE:

• Minimum of 3-5 years of experience working in the healthcare field required

KNOWLEDGE AND SKILLS:

• Confidence and adaptability to tackle complex and unstructured problems
• Comfortable working in ambiguity  
• Positive attitude and willingness to own all aspects of a project  
• Ability to lead collaborative teams for larger projects or groups and across functional areas.   
• Ability to work professionally and successfully with staff at all levels of the organization, including executive leadership, physicians, nurses and other clinical staff.    
• Ability to successfully engage with external community partners  
• Excellent organizational and project management skills, including ability to multi-task, set priorities, and meet timetables while managing several simultaneous projects  
• Strong interpersonal skills; ability to establish supportive, collegial relationships  
• Advanced MS Excel, Word, and PowerPoint skills.    
• Ability to work in a multi-cultural, diverse, decentralized environment.  

Equal Opportunity Employer/Disabled/Veterans