About BME Services
BME Services is a trusted leader in providing high-quality HVAC and refrigeration solutions to commercial and industrial facilities across Ohio, Indiana, Kentucky, and Tennessee. We are dedicated to excellence, safety, and innovation, and we invest in our people through continuous training and career growth opportunities. At BME, our commitment to our customers and employees is at the core of everything we do.
Position Summary
As the HVAC Service Manager at BME Services, you will serve as the critical link between our office operations and field teams, ensuring the consistent delivery of top-quality service and an exceptional customer experience. You will oversee daily processes—from managing inbound service requests and aligning scope and pricing to collaborating closely with our General Manager to deploy strategic initiatives to our field technicians. Most importantly, you will be our customer service champion, guiding your team to exceed client expectations on every job.
In this role, you will report directly to the General Manager and manage dispatch, procurement, and client services professionals. You will also work collaboratively with our field operations leads to ensure that our service strategies are executed seamlessly. This is an on-site position, with daily reporting to the BME warehouse.
What You’ll Be Doing :
Championing Customer Relationships
- Maintain consistent, transparent communication with clients to ensure their needs are met with urgency and care.
- Oversee quality assurance by monitoring first-time-fix rates, ensuring compliance with customer SLAs, and upholding service excellence.
Driving Operational Excellence
Coordinate with Dispatch, Warehouse & Procurement, and Technicians to ensure all work orders are accurately assigned and completed on schedule.Oversee technician performance—including uniform compliance, job cleanliness, van inspections, and adherence to safety protocols.Monitor warehouse operations to maintain efficient inventory management and procurement processes.Leading & Mentoring Your Team
Develop on-call schedules in collaboration with Lead Technicians to ensure consistent service coverage.Conduct weekly team meetings to share company updates, address safety topics, and foster a spirit of unity and accountability.Recruit, interview, and hire Technicians and other operations roles, ensuring that our culture of excellence is maintained.Coach and mentor team members by providing constructive feedback, clear guidance, and encouragement to excel.Strategic Collaboration
Work directly with the General Manager to align operational strategies with company goals.Introduce and implement new ideas and best practices, ensuring company-wide adoption and compliance.Continuously identify opportunities to enhance service processes and project delivery to strengthen BME’s market position.Additional Responsibilities
Ensure compliance with all environmental and industry regulations, including proper handling of refrigerants per EPA 608 guidelines.Address evolving business needs and customer requests promptly as they arise.Qualifications & Skills You Bring :
Experience & Education :
10 years of field experience in HVAC and refrigeration services, with prior service management or operations management roles.In-depth knowledge of HVAC systems, refrigeration equipment, and project scope management.EPA 608 certification or equivalent is required.Technical & Leadership Proficiency :
Proficient with Microsoft Outlook, Excel, and Word.Proven ability to manage teams, lead meetings, and enforce compliance with company strategies.Exceptional verbal and written communication skills, comfortable interacting with both internal teams and external clients.A strong sense of accountability and a genuine passion for supporting your team’s success.Physical Requirements :
Ability to work comfortably in extreme weather conditions (heat, cold, wind, rain).Capable of climbing a 25ft ladder and working at various heights when necessary.What We Offer You
Competitive Salary : Base salary ranging from $100,000 to $120,000, commensurate with experience.Comprehensive Benefits Package : Health coverage, retirement plans, and other benefits designed to support your well-being.Generous Paid Time Off : Enjoy paid company holidays and PTO to help you maintain a healthy work-life balance.Career Growth Opportunities : Our promote-from-within culture and ongoing professional development support your long-term career goals.
Salary : $100,000 - $120,000
