What are the responsibilities and job description for the Customer Service Representative position at BMI Companies?
The Premier Customer Service representative will be a customer-focused individual. In this role, he/she will ensure high-quality experience through the effective resolution of first level queries. (Questions/ complaints/ and requirements) strictly following the policies and procedures established by the company, while providing follow up to complex situations in a professional manner. He/she will ensure timely processing of service-related tasks while maintaining a high level of customer satisfaction.
Responsibilities
- Communicate with customers via phone and email
- Work with internal departments to meet customer's needs
- Assist Policyholders and Agents: Respond to first level inquiries about our health and life policies.
- Deliver Exceptional Service: Provide effective and efficient responses to all customer requests, ensuring high-quality work and satisfaction.
- First-Point Issue Resolution: Resolve customer issues at the first point of contact whenever possible, ensuring a positive experience.
- Escalate inquiries to second line of resolution and follow up to ensure the case was resolved within the company’s established SLA’s.
Qualifications
- At least 1 year of relevant work experience
- Bilingual – English/ Spanish
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Customer Centric attitude
- Proficient in Microsoft Office
- Previous experience in CRM systems including salesforce, Genesys, or similar
- Prior Health and/or Life insurance experience a plus
