What are the responsibilities and job description for the Relationship Banker position at BMO Financial?
Job Title: Retail Banking Sales & Service
We are seeking a highly skilled and motivated individual to deliver exceptional service to our customers and prospects. The successful candidate will identify customer needs and provide advice and guidance on financial solutions that meet their best interests.
About the Role:
- Deliver exceptional customer service and build strong relationships with customers and prospects.
- Identify customer needs and provide tailored advice and guidance on financial solutions.
- Work collaboratively with colleagues and BMO partners to deliver a seamless customer experience.
- Act as an originator of consumer loans, requiring Federal registration with the Nationwide Mortgage Licensing System and Registry.
Key Responsibilities:
- Proactively engage with existing customers and prospects to grow loyalty and identify opportunities.
- Engage customers in needs assessments to identify financial solutions and preferred banking channels.
- Offer advice and guidance on available digital and self-serve options to make banking easy, simple, and fast.
- Grow BMO's business by reaching out, generating appointments, and building new relationships within the community.
- Address questions and resolve issues through consumer credit audits and quality checks.
- Apply the risk management framework to protect the Bank's assets and maintain the quality of the lending portfolio.
- Makes credit recommendations for personal lending transactions, including home financing.
- Integrate marketing promotions and programs into customer conversations to provide strategic advice.
Requirements:
- Typically between 2 - 3 years of relevant experience and a post-secondary degree in a related field of study.
- Registration to sell investment products completed, as appropriate for the jurisdiction.
- Working knowledge of retail investments and lending products.
- Experience in financial services is an asset.
- Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
