What are the responsibilities and job description for the Assistant Manager position at BMT Hospitality?
BMT Hospitality is looking for qualified individuals to join our team as an Assistant General Manager. This is an exciting opportunity for dedicated individuals who would like to grow in the hospitality industry. We have multiple locally owned restaurant concepts and look forward to speaking with you!
In the role of the AGM Manager, you will be responsible for establishing and maintaining customer service and delivering outstanding hospitality. The AGM Manager is responsible for managing all areas of restaurant operations including but not limited to, sales, food cost, labor cost, profit & loss, running shifts, hiring, training and retaining a proficient staff, ensuring adherence to health, cleanliness and safety standards according to company policies and procedures. The general manager must possess the organizational agility to report on these measures to your management team to drive the annual performance appraisal process for all direct reports.
ESSENTIAL FUNCTIONS:
Guarantee that each customer receives outstanding service by ensuring your team provides a customer-friendly environment, including greeting and acknowledging every customer and by maintaining outstanding standards, solid product knowledge, and all other components of exceptional service.
Recruit, onboard, train, develop and communicate with direct reports to ensure they are knowledgeable on job expectations, as well as assess performance on a regular basis, including conducting annual performance reviews for direct reports.
Handle customer complaints/comments, and use them for making improvements.
Drive direct reports in the areas of new product introductions and promotional programs; drive the implementation of these items and/or provide training to direct reports accordingly.
Guide the training process and/or conduct the training for direct reports on proper product preparation (for both internal and external brands), customer service techniques, and daily equipment maintenance procedures, as well as brand identity and standards.
Conduct routine internal quality assessment audits and complete detailed written assessments to help determine the preparedness of location and concurrence with brand standards and programs.
Communicate company policies with direct reports through written and oral communication in a timely and effective manner.
Provide a “hands-on approach” balance multiple priorities, devises and assists in the implementation of creative solutions for complex issues.
Work under pressure while exercising good judgment and handle conflicts and resolve uncomfortable situations with clients, customers, peers, and direct reports.
Identify potential or existing operational problems and initiate, develop, and implement appropriate solutions and measure results.
Implement production planning to drive down waste costs.
Maintain adherence to all company policies and procedures, as well as state and federal health/sanitation standards.
Perform general clerical functions within the business/restaurant(s), which include ordering, receiving, payroll, and other employee-related items, accounts receivable, accounts payable, scheduling, and operating statements or oversee the completion of these responsibilities.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $22 - $24
