What are the responsibilities and job description for the BMW Service Advisor position at BMW/MINI of the Main Line?
Overview
We are seeking a dedicated and knowledgeable Service Advisor to join our team. The ideal candidate will serve as a crucial link between our customers and the service department, ensuring that all automotive repair needs are met with professionalism and efficiency. This role requires strong communication skills, a passion for automotive service, and the ability to collaborate effectively with both customers and technicians.
Duties
- Greet customers promptly and professionally upon arrival at the service department.
- Assess customer needs by listening carefully to their concerns regarding vehicle performance and maintenance.
- Provide detailed explanations of recommended services, including but not limited to shocks struts, brake repair, oil changes, tire service, and diesel engine repair.
- Collaborate with technicians to ensure accurate diagnostics and timely completion of services.
- Manage service appointments efficiently while maintaining high levels of customer satisfaction.
- Maintain accurate records of customer interactions, services performed, and follow-up actions required.
- Promote additional services based on customer needs while adhering to ethical sales practices.
- Stay updated on industry trends and advancements in automotive repair techniques.
Experience
- Previous experience in automotive repair or service management is preferred.
- Familiarity with automotive diagnostics and repair processes is essential.
- Experience in a dealership environment is a plus.
- Strong collaboration sales skills to effectively communicate service recommendations to customers.
- Knowledge of various automotive systems including brake systems, suspension components, and engine performance is beneficial.
If you are passionate about providing exceptional customer service in the automotive industry and have the necessary skills to thrive as a Service Advisor, we encourage you to apply for this exciting opportunity!
Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Rotating weekends
Work Location: In person
Salary : $60,000 - $100,000