Demo

Service Advisor

BMW OF ASHEVILLE
Asheville, NC Full Time
POSTED ON 4/5/2025
AVAILABLE BEFORE 5/2/2025

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Fields is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships. 

 

Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.

 

What We Offer - Benefits

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services

Responsibilities

  • Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensures that the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance.
  • Acceptable motor vehicle driving record according to dealership guidelines
  • Willing to submit to a pre-employment background check

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger, and reach with hands and arms; climb or balance; and talk or hear.
  • The employee frequently is required to stoop, kneel, crouch, or crawl. 
  • The employee is occasionally required to sit. 
  • The employee must regularly lift and/or move up to 40 pounds.
  • Specific vision abilities required by this job include close vision, and depth perception.
  • Test driving customer’s vehicles

Work Environment:

  • While performing the duties of the job, the employee is frequently exposed to moving mechanical parts and fumes or airborne particles.   
  • The noise level in the work environment is usually moderate.

 

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Service Advisor?

Sign up to receive alerts about other jobs on the Service Advisor career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$59,230 - $80,236
Income Estimation: 
$72,742 - $95,551
Income Estimation: 
$59,092 - $82,272
Income Estimation: 
$51,747 - $70,140
Income Estimation: 
$59,230 - $80,236
Income Estimation: 
$64,320 - $75,946
Income Estimation: 
$55,699 - $69,624
Income Estimation: 
$35,979 - $45,091
Income Estimation: 
$41,527 - $53,091
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at BMW OF ASHEVILLE

BMW OF ASHEVILLE
Hired Organization Address Asheville, NC Full Time
Fields BMW is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our i...

Not the job you're looking for? Here are some other Service Advisor jobs in the Asheville, NC area that may be a better fit.

Service Advisor

FreedomRoads, LLC, Marion, NC

Service Advisor

MR MOTORCYCLE, Asheville, NC

AI Assistant is available now!

Feel free to start your new journey!