Receptionist-Service

Job Purpose

Handles and directs incoming calls in a professional and efficient manner.

Primary Responsibilities

Answer incoming phone calls in a prompt, polite, and professional manner.

Direct messages to the appropriate advisors or managers and ensure that the messages have been received and acted on.

Confirm service appointments.

Schedule appointments as directed.

Make follow-up calls for CSI purposes.

Build and maintain knowledge of basic center information and act as a resource for incoming callers requesting information.

Greet visitors, ascertain the nature of their business, and direct them to the appropriate person.

Handle client complaints or refer to appropriate center employee as necessary for resolution.

Maintain a tidy reception desk area at all times.

Compose and prepare routine correspondence.

Maintain files and other records in a secure and confidential manner.

Provide backup support for the service department on an as-needed basis.

Additional Responsibilities

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, rush jobs, or technical developments)

PHYSICAL DEMANDS. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing duties of this job, the employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and / or move up to 25 pounds.

I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the dealership has a similar right.