What are the responsibilities and job description for the BMW Product Genius position at BMW of Pittsburgh?
P&W Foreign Cars is Pittsburgh, Pennsylvania's premier source for BMW and MINI vehicles. We've been a family-owned and operated dealership group for over 50 years, and make a point to go above and beyond for our employees. P&W is a tight knit organization, and we're always looking for qualified, enthusiastic individuals to join our growing team!
We are seeking a BMW Genius with an affinity for technology and passion for delivering exceptional customer service. The BMW Genius is responsible for delivering comprehensive product information throughout the sales and aftersales processes. Our dealership seeks individuals with creativity to provide “world class” customer-oriented support. We will provide everything else - including the most professional sales and customer-oriented training that is available.
The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail. Quality and passion are what sets us apart from our competition. Our employees are our strongest asset and have contributed to the continued success of our organization.
What We Offer
Health insurance
Dental insurance
401K plan
Monthly team lunches
Holiday parties
Employee events
Community involvement
Growth opportunities
Responsibilities :
Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery / handover and customer service after purchase
Supports the client advisor in product related tasks and activities
Greets customers in the sales and service departments and introduces BMW Genius services
Provides extensive and customer oriented product experience and explains complex features based on customers’ actual needs
Utilizes app and web based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution
Provides transparent product information to Genius community, sales representatives and Contact Information Centers (CIC)
Fully explains the application and benefits of vehicle features in both the sales and service environments
Maintains constant communication with the designated sales personnel at the dealership on scheduled appointments, vehicle deliveries and any scheduling changes
Arrives at scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time
Acquires and maintains total product knowledge on all vehicles and understands competitors’ vehicle features, benefits, and potential shortcomings
Keeps clients, sales, and service staff abreast of new products, features, accessories, etc., and their benefits
Achieves management assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process
Maintains high ethical standards and a professional appearance at all times
Qualifications :
Valid driver’s license preferred
1 year in an upscale, retail or customer-centric environment preferred
Hospitality, technical customer support and / or consumer electronic experience is a plus
Using a computer and tablets to look up information
Using equipment consistent with industry standards