AAM - Service Advisor - Albany Auto Group- BMW of South Albany

The Albany Auto Group is seeking full-time experienced SERVICE ADVISOR at BMW of South. Our dealerships are centrally located in the Capital District and boast excellent work environments. Our service advisors receive an excellent compensation package – weekly pay plus commission along with many other benefits! Weekly salary plus commission can make $80,000 plus per year.

Job Duties:

• Initiating services by listening to the customer’s description of their vehicles issues/symptoms while clarifying descriptions

• Conducting inspections and taking test drives; checking vehicle maintenance records and examining service schedules; verifying service contract and warranty coverage; developing estimates; writing repair orders, and maintaining customer rapport and records

• Calculating customer payments, including deductibles and obtaining necessary signatures and entering repair orders (RO’s) into service databases

• Updating job knowledge by participating in training and keeping abreast of manufacturers’ publications

• Enhancing the group’s reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
• At least (2) years of experience in a service advisor role is ideal, preferably in a dealership setting with previous customer service experience

• Valid, insurable driver’s license and ability to pass a background check

• Experience or certification with specific manufacturer is a bonus

• Professional appearance and demeanor with a positive attitude
We offer an excellent compensation package with competitive starting rates, Cigna health insurance, Lincoln dental, vision and supplemental benefits like accident, hospital and life insurance, a 401(K) retirement plan with company matching, plus service and vehicle discounts.

Salary : $80,000