What are the responsibilities and job description for the "MINI Genius"/ Product Specialist position at BMW of the Main Line?
Are you an outgoing, up-and-comer driven by technology and hunting for a workplace culture that treats you like family? As a MINI Genius, you will be the first point of contact with our customers and you will build strong customer relationships that are based on authentic ongoing engagement. You’ll be instrumental in helping shape the overall customer buying experience.
What We're Looking For
We are seeking a MINI Genius with an affinity for technology and passion for delivering exceptional customer service. The MINI Genius is responsible for delivering comprehensive product information throughout the sales and aftersales processes. Our dealership seeks individuals with creativity to provide “world class” customer-oriented support. We will provide everything else - including the most professional sales and customer-oriented training that is available.
The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail. Quality and passion are what sets us apart from our competition. Our employees are our strongest asset and have contributed to the continued success of our organization.
Responsibilities
- Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover and customer service after purchase
- Supports the client advisor in product related tasks and activities
- Greets customers in the sales and service departments and introduces MINI Genius services
- Provides extensive and customer-oriented product experience and explains complex features based on customers’ actual needs
- Utilizes app and web-based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution
- Acquires and maintains total product knowledge on all vehicles and understands competitors’ vehicle features, benefits, and potential shortcomings
- Achieves management assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process
- Always maintains high ethical standards and a professional appearance
Qualifications
- Maintain an enthusiastic, high-energy personality throughout the workday.
- Excellent verbal and written communication skills.
- Excellent listening skills.
- Ability to work in a team setting.
- Effective listening skills.
- Valid driver's license with acceptable driving record according to dealerships guidelines.
