Client Advisor

Title: Client Advisor

Department: BMW Sales

Reports to: Sales Manager

Job Purpose

• Serve customers by engaging in activities that result in the sale of New and Pre-Owned vehicles and related products and services.
• Understand and promote a premium brand experience for guest and colleagues.
• Responsible for contributing, supporting, implementing and understanding the policies and protocols of the Manufacturer, T&C Tri-Cities and its associated partners.

Hiring Specifications / Profile Excellent communication skills, self-motivated, self-starter; professional appearance.

• Current valid Driver License with clean driving record, must be insurable.
• Ability to manage, prioritize, and organize time and activities.
• Knowledgeable or trainable on product line and protocols of this Company.

Working Relationships Report to Sales Manager. Work closely with the Finance Manager, Service Department, and all other employees to achieve retail facility goals.Customer Responsibilities Generate positive impressions during the shopping and buying experiences by serving customers in a friendly, professional, and prompt manner. Match customers to the appropriate cars or services by actively listening to their needs. Identify and handle prospects by following appropriate Manufacturer and T&C Tri-Cities sales guidelines.*

• Establish a consulting relationship with customers by following procedures and guidelines provided by management on effective and uniform handling of customers, and by promoting the scope, value, and features of the products and services offered.
• Maintain ongoing personal communications with customer and achieve high ratings (98% short survey and 99% long survey) for customer satisfaction in internal surveys and through external sources. Maintain continuous follow-up with customers who refer prospects.
• Increase customer base and develop dealer business by:
• Prospecting Contacts with potential to develop customers, by phone, mail, and personal contact methods.
• Follow-up with existing customers and with customer referrals.
• Sales Contacts with customers to sell a car, including meeting/greeting, fact finding, presentation, demonstration, and closing activities both in- and out-of-house.

*

• Upgrade knowledge of products and services and maintain professional and technical expertise by training and educational programs, establishing personal network, reviewing industry publications, and participating in professional societies.
• Be a good-will ambassador for the retail facility by representing all offers and terms accurately to both customers and management.
• Be thoroughly familiar with new products, including new features, specifications, colors, etc. introduced over the last four years, so that you can explain benefits to customers. Be familiar with competitive products, features, etc., so that customers understand the benefits of purchasing a quality product.

Marketing Responsibilities Achieve unit sales targets for new cars and related products and services from retail and/or fleet customers.

• Achieve target levels of gross profit per unit for new cars and related products and services.
• Close a sale properly by using closing techniques, being profit-minded, and understanding New and Used car financing and insurance.

Transaction Responsibilities Inform management by submitting activity and result reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. Safeguard all client information and prevent unauthorized access to such information at all times. Ensure all manufacturer/supplier programs, warranties, etc., are followed by monitoring requirements and keeping required records.*

• Assist in collecting past due receivable accounts as needed.
• Make effective deliveries by following all sale details, inspecting every car sold, introducing customers to the Service Manager, and making a personalized delivery of the car.

Logistical Responsibilities Maintain the security and good condition of vehicle inventories. Ensure safe and proper maintenance and use of physical resources, including exterior display and parking, showroom area, display systems, and demonstrator vehicles.Ongoing Responsibilities Complete tasks on schedule; accept accountability for work results. Participatory/Interpersonal. Work effectively with employees and customers. Speak, read, and write well. Accept change; take on special tasks as needed.
*

• Ability to learn. Learn and apply information without excessive resources or time.
• CORA: Maintain CORA requirements as set forth by Manufacturers
• Responsible for contributing, supporting, implementing and understanding the policies and protocols of Manufacturer,T&C Tri-Cities and its associated partners.
• Safety: Understand and follow all safety rules and guidelines.

Dress Code This position requires professional attire.Note:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the function and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technological developments.'
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Additional Compensation:

• Commission
• Bonuses
• Store Discounts

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Paid Training:

• Yes

Management:

• Team Lead

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture

Job Types: Full-time, Commission

Pay: $3,500.00 - $10,000.00 per month

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Weekend availability

Application Question(s):

• Candidate must be insurable by our provider to operate a motor vehicle.

License/Certification:

• Drivers License (Required)

Work Location: In person

Salary : $3,500 - $10,000