What are the responsibilities and job description for the Parts Advisor position at BMW Portland?
Dealership:
L0224 BMW PortlandBMW Portland – Now Hiring Parts Advisor
If you have the drive to perform, exceed and excel… then we want you to join our team!
BMW Portland is proudly part of Lithia&Driveway, the #1 Automotive Dealership in the country and we’re looking for a dedicated Parts Advisor to join our team of experienced automotive professionals
Schedule: Monday-Friday, 8:00am – 4:00pm
Pay: Hourly Base Commission
Responsibilities
- Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
- Communicate effectively with customers and vendors via phone, in-person or email.
- Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly and professional manner in accordance with the Initial Customer Contact (ICC) process.
- Maintain clean and professional appearance of counter, work area and stockroom.
- Interact with Service Team to coordinate parts for vehicle repair and service.
- Order parts from suppliers based on service department and customer requests.
- Create accurate invoices in ADP.
- Receive, unpack and store parts in appropriate storage areas so they are readily available when needed.
- Check the quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records.
- Specifies parts accurately.
- Takes inventory, maintains records of goods received and keeps perpetual inventory controls.
- Receive payment or obtain credit authorization
- Process core returns, parts warranties and parts returns as necessary.
Qualifications
- 2 years OEM experience, required
- Understand basic automotive components and systems
- Automotive dealership service experience is a plus
- Any automotive certifications are a plus
- Acceptable driving record and a valid driver's license in your state of residence
Be part of a team that values expertise, teamwork, and customer satisfaction, apply now and take the next step in your career!
We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
