Customer Care Knowledge Management Trainee

The new graduate trainee program is a dynamic 18-month rotational program designed for previous BMW interns. Through this immersive experience, trainees will gain valuable insights into the business processes, strategy, culture, and BMW Group brands from a local perspective. By rotating through various departments, trainees will develop a well-rounded understanding of the organization and its operations. This program provides an exceptional opportunity for recent graduates to kickstart their career with the BMW Group.

WHAT AWAITS YOU.

• Create, edit, and publish knowledge management articles to faq.bmwusa.com/My BMW App, faq.miniusa.com/My MINI App, and faq.bmwmotorcycles.com.
• Create new articles using BMW NA resources and revising select centrally developed US market applicable articles.
• Implement metadata tagging, categorization, and search optimization techniques to enhance content discoverability, focus keywords for SEO.
• Research FAQ sites of other OEMs to identify content opportunities to elevate and expand BMW Selfcare platform.

WHAT YOU SHOULD BRING.

• Previous Intern with BMW of North America (Rolls Royce, MINI, Motorrad), Financial Services, Bank, Designworks or Shared Services
• Completed a bachelor’s or master’s degree, no more than 14-months from an accredited college or university prior to the start of the program. Must attach a copy of college unofficial transcript.
• Microsoft Office Suite competency with intermediate/advance working knowledge of PowerPoint, SharePoint, Teams, and Excel
• Strong organizational skills to manage multiple projects
• Intermediate/advance expertise in search engine optimization techniques and keyword search.
• Strong written communication skills.
• Possess a minimum cumulative GPA of 3.0 (not just in major)
• Ability to work full-time

WHAT YOU CAN LOOK FORWARD TO.

• Medical Insurance
• Trainee vehicle program
• Generous PTO and Company paid holidays
• Hybrid work environment

Relocation is not available for this position.
This is a hybrid role that requires regular attendance in the office.
The hourly rate for Master’s level Trainees is $34.78.
The hourly rate for Bachelor’s level Trainees is $26.57.

All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.
Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.