What are the responsibilities and job description for the Sales / Guest Service Manager - Holiday Inn Chalmette position at BN Management Co?
Develop action plans and set objectives for increased revenue and maximum profit for hotel management. Implement sales and marketing strategies necessary for attracting clients to patronize a hotel. Maintain a clear understanding of hotel policies and ensure compliance
Carry out research and analysis to identify new markets and business opportunities.
Essential Functions
- Maintain a complete knowledge of all the services a hotel provides so as to conduct successful sales.
- Explain and notify clients of recent upgrades and available options for hotel services
- Oversee the management of client accounts
- Seek out business with large organizations such as churches, sports clubs or corporate firms to convince them to patronize their hotel
- Handling complaints, and oversee the service recovery procedures
- Closely monitor the hotels business reports on a daily, weekly basis and take decisions accordingly,’ Delphi, Saleforce, STS, travel click “
- Prepare a weekly and monthly sales reporting
- Respond to QA / BSA sales requirements to ensure continual improvement is achieved and property passes per brand standards Audit
- Responsible for safeguarding the quality of operations both (internal & external audits)
- Insure the safety of our guest’s property assets; never open door for guest’s who forgot their key (redirect them back to the front desk)
- This position requires weekends
- Trains, cross –trains, and retrains all front office personnel
- Conducts regularly scheduled meetings of front office personnel
- Monitor high balance guest and take appropriate action
- Assist general manager on all requests and monitors hotel in general manager absence
- Cover shifts on call offs including Night audit
Salary : $20 - $22
