What are the responsibilities and job description for the Retail General Manager position at BNED?
Overview
Barnes & Noble College is seeking a customer-focused, sales-driven, leader to work as a Retail General Manager in our University of California, Irvine bookstore. The General Manager will have oversight of a store or group of stores with annual volumes over $6m or an SM report. You will work directly or with your management team to build and maintain positive relationships with the campus community, ensure consistency with our bookselling culture, and maximize sales by operating well-managed and merchandised bookstores. You will play an integral role in the selection, evaluation, and development of managers and team members who make Barnes & Noble College the cornerstone of the campuses and communities we serve.
Responsibilities
As a General Manager you are a leader and will have oversight of a store or group of stores with annual volumes over $6m or an SM report. You are accountable for all aspects of the store financial results, operations, merchandising, talent acquisition, customer service, and campus relations. You will build and maintain positive relationships with the campus community and your Corporate Office partners to create the finest and most profitable bookstore for the school campus community we serve. You will be a people manager and have direct involvement with training, directing, and counseling our team to create customer experiences that enhance bookstore loyalty and deliver measurable results for the store and for your school. A General Manager must be knowledgeable of and a resource for all departments, model exceptional customer service, drive sales, and be a skillful problem solver.
Expectations :
- Execute developed business strategies and identify opportunities drive sales, increase customer satisfaction, and expand store traffic.
- Strong delegation, follow up, and management skills to maintain outstanding visual merchandising standards, ensure availability of merchandise, maintain appropriate inventories, and complete projects in a deadline driven industry.
- Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members.
- Ability to identify creative solutions, learn independently, embrace change, and act as a change agent.
- Demonstrate a calm demeanor and manage issues appropriately and with respect, setting a positive example to the Store Team at all times.
- Analyze sales figures, interpret trends, and forecast future sales to manage all controllable costs and keep operations profitable.
- Ensure standards for quality, customer service, and health and safety are met by providing a safe and clean store environment and implementing loss prevention measures.
- Foster a fair and equitable workplace, encourage an environment where team members express their concerns and ideas.
- Provide feedback through counseling and appraisals; relate to others, build rapport, and work collaboratively with customers, campus partners, and the Store Team.
Physical Demands :
California Pay Transparency Information (Only applicable in California stores) :
Pay : General Manager pay range $67,000 – 89,350 / year.
Supplemental Pay : Eligible to participate in an annual bonus program. Target bonus is 15% of base salary. Payout eligibility and amount is based on meeting stated objectives updated each year.
Benefits available include :
Eligibility for each plan may Include a waiting period and may require the employee to enroll during a stated eligibility period.
Salary : $67,000 - $89,350
