What are the responsibilities and job description for the Retail Store Manager position at BNED?
Overview
Barnes & Noble College is seeking a customer-focused, sales-driven, leader to work as a Retail Store Manager overseeing operations at both Penn State Hazleton and Penn State Schuylkill campus bookstores! The Store Manager will lead the store in the daily operation of our retail store. You will build and maintain positive relationships with the campus community, supervise employees and departments, work directly with employees, customers, and faculty, and deliver measurable results for the store and for your school. Driving sales, leadership, customer service, team building, and problem solving are essential skills that will be used on a daily basis.
Responsibilities
As a Store Manager you are the store’s leader and are accountable for all aspects of the store financial results, operations, merchandising, talent acquisition, customer service, and campus relations. You will build and maintain positive relationships with the campus community and your Corporate Office partners to create the finest and most profitable bookstore for the school campus community we serve. You will be a people manager and have direct involvement with training, directing, and counseling our team to create customer experiences that enhance bookstore loyalty and deliver measurable results for the store and for your school. Our stores can carry everything from text and trade books, technology, and school supplies to clothing, regalia, and food everything a college student desires, their parents want, and our faculty needs. A Store Manager must be knowledgeable of and a resource for all departments, model exceptional customer service, drive sales, and be a skillful problem solver.
Expectations :
- Execute developed business strategies and identify opportunities drive sales, increase customer satisfaction, and expand store traffic.
- Strong delegation, follow up, and management skills to maintain outstanding visual merchandising standards, ensure availability of merchandise, maintain appropriate inventories, and complete projects in a deadline driven industry.
- Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members.
- Ability to identify creative solutions, learn independently, embrace change, and act as a change agent.
- Analyze sales figures, interpret trends, and forecast future sales to manage all controllable costs and keep operations profitable.
- Ensure standards for quality, customer service, and health and safety are met by providing a safe and clean store environment and implementing loss prevention measures.
Physical Demands :
Benefits available include :
COVID-19 Considerations :
Our stores comply with all applicable federal, state and local requirements and / or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.
Qualifications
EEO Statement
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
