What are the responsibilities and job description for the Associate, Technology Service Desk/On-Site Support Analyst II position at BNY External Career Site?
Associate, Technology Service Desk/On-Site Support Analyst II
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000 employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Associate, Technology Service Desk/On-Site Support Analyst II to join our Technology Services Group. This role is in Lake Mary, FL or Pittsburgh, PA. (3 days in office required).
In this role, you’ll make an impact in the following ways:
- Manage break fix of hardware (laptops, monitors, mice, keyboards) for BNY associates
- Trouble shoot issues (VPN, slowness, installations), Ship equipment per requests and assist associates as required
- Provides support to all IT-related activities and initiatives using established procedures, including guidance, assistance which includes coordination
- To have an intermediate level of troubleshooting knowledge to support the primary products and services used by the end user employee base. Working knowledge of diagnosing and resolving technical hardware and software issues, remote admin tools, Internet connectivity and Microsoft operating systems and office suite. Contributes to the achievement of team objectives
To be successful in this role, we’re seeking the following:
- Bachelor's degree in a related discipline or at least 5 years of equivalent work experience required. 2-5 years of experience in technical and customer-support required experience in the securities or financial services industry is a plus. Experience using SCCM, Microsoft Windows 11, Remote access and VPN support.
- Hardware experience including break fix of laptops and desktops, upgrading of memory, hard drives, system boards and an understanding of pc fundamentals.
- Microsoft certifications are a plus but not required.
At BNY, our culture speaks for itself. Here’s a few of our awards:
· America’s Most Innovative Companies, Fortune, 2024
· World’s Most Admired Companies, Fortune 2024
· Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 · Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
· “Most Just Companies”, Just Capital and CNBC, 2024
· Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
· Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
