What are the responsibilities and job description for the Senior Vice President, OPS Client Service Manager position at BNY External Career Site?
Senior Vice President, OPS Client Service Manager
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000 employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of SVP to join the Client Service Team. This role is located in Pittsburgh, PA - HYBRID.
In this role, you’ll make an impact in the following ways:
- Team Lead for Fidelity.
- No direct reports. Responsible for managing CCO service to Fidelity across all CCO teams, Cash, Settlements, CA&I and Tax requiring extensive interaction and influencing of CCO staff. Coaching and guidance of CCO staff may be required to ensure Fidelity’s high service standards are achieved.
- Report directly to the Global Head of CCO.
- Part of global CCO leadership organization.
- Additional role extension for custody to oversee non-CCO Custody servicing, specifically Onboarding.
- Ensure day to day CCO operations is smooth, and escalations are dealt with appropriately and timely, with close coordination back to Fidelity.
- Drive data driven approach to service management, monitoring ECRM resolution times, Quality Control pilot, and monitoring resourcing needs.
- Particular oversight of Cash Avail process.
- Oversight of day to day activities to ensure Fidelities expectations are met. Involvement in tactical and strategic product solutions to streamline and automated processing.
- Close alignment and coordination with Cash Avail reporting to ensure thematical, and repetitive issues are suitably escalated and resolution plans defined.
To be successful in this role, we’re seeking the following:
- Bachelor's degree or relevant work experience required.
- 7 years of related experience required;
- Experience financial services industry is a plus
At BNY, our culture speaks for itself. Here’s a few of our awards:
- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
