Associate, Production Services Infrastructure Support Analyst II

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000 employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Support Engineer (M365/Email Messaging) to join our Technology Services Group (TSG) team. This role is preferred to be located in our Pittsburgh, PA or Lake Mary, FL sites via hybrid (3 days per week in office work arrangement).

*Primarily 2nd shift via 12 pm EST - 8 pm EST

In this role, you'll make an impact in the following ways:

• Design, implement, integrate, and provide full support for complex software in a multi-tiered, multi-platform environment.
• Maintains and supports moderately complex infrastructure environments.
• Performs complex troubleshooting as a subject matter expert.
• Works to ensure appropriate monitoring and alerting setup.
• Leads root cause analysis and problem management for complex problems to address underlying technical issues.
• Collaborates with business and application development stakeholders.
• Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.

To be successful in this role, we're seeking the following:

• Bachelor's degree in computer science or a related discipline, or at least 5 years of equivalent work experience required. 2 - 3 years of related infrastructure experience required; experience in the securities or financial services industry is a plus. Experience with scripting is required.
• Preferred to have Exchange Administration in on-prem, cloud and hybrid deployments, including knowledge of email security protocols including SPF, DKIM, DMARC
• Preferred to have advanced troubleshooting of mail flow issues using email gateway products such as Proofpoint
• Preferred to have 2 years in roles directly supporting end users with technology issues, specifically focused on Microsoft 365 and Azure applications in addition to email.
• A background using Power Platform technologies is preferred

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
• "Most Just Companies", Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.