Senior Technician, Client Document Processing (Monday-Friday, 7:00 AM-3:30 PM ES

SENIOR TECHNICIAN, CLIENT DOCUMENT PROCESSING (SHIFT: MONDAY-FRIDAY, 7:00 AM-3:30 PM EST)

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000 employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Senior Technician, Client Document Processing to join our Global Payments and Treasury Services Operations team. This role is located in Pittsburgh, PA, and will work 5 days per week in-office, working a required shift, Monday-Friday, 7:00 AM - 3:30 PM EST.

In this role, you'll make an impact in the following ways:

• Provides quality service and support to internal clients and occasionally external clients on a daily basis, including account and security transaction processing, phone interaction and routine problem resolution in a timely manner
• Reviewing client documents, documenting any necessary information, and preparing them for scanning
• Works within well-defined parameters
• Under direct supervision, performs routine operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions
• Enters data, keying information from checks, interpreting payee information and transcribing into on-line system
• Applies judgment based on practice and precedence
• Executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs
• Maintains relevant paperwork in accordance with departmental policy, with emphasis on regulatory compliance and minimizing any exposure related to assigned processing tasks
• May investigate and correct errors in client accounts and statements
• Escalates any problems or issues to immediate supervisor
• No direct reports
• Responsible for the quality and completion of own work

To be successful in this role, we're seeking the following:

• High school/secondary school or the equivalent combination of education and experience is required
  • Bachelors degree preferred
• 1-2 years of total work experience preferred
• Prior experience working in a metrics-driven operations environment
• Prior document handling, authentication, and review, is highly preferred
• Prior experience with check processing highly preferred
• Prior experience scanning documents in a high-volume production environment

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
• "Most Just Companies", Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.