What are the responsibilities and job description for the Technology Service Desk I (contract) position at BNY Mellon?
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
Job Summary/Description:
The Senior Help Desk/Onsite Support Analyst plays a crucial role in providing comprehensive IT support, guidance, and coordination to resolve technical issues efficiently. This position involves assisting a specific group of customers with applications, infrastructure, and technology-related tasks for small projects. Collaborating closely with application developers and operations teams is essential to ensure seamless support for production applications and customer-specific operations. Additionally, this role involves training customers on new products, applications, and platforms to enhance their technical proficiency and contribute to team objectives.
Responsibilities:
- Provide guidance, assistance, coordination, and follow-up on IT problems to ensure timely resolution
- Support a specific group of customers on applications, infrastructure, and technology-related activities for small projects
- Collaborate with application developers and operations teams to support production applications and customer-specific operations
- Train customers on new products, applications, and platforms
- Contribute to the achievement of team objectives
Skills:
- Strong technical aptitude
- Excellent customer support skills
- Effective communication and interpersonal abilities
- Problem-solving skills
- Ability to work collaboratively in a team environment
Qualifications:
- Bachelor's degree in a related discipline or equivalent work experience required
- Experience in technical and customer support roles
- Experience in the securities or financial services industry is a plus
This is an exciting opportunity for individuals who are passionate about providing top-notch IT support while working in a collaborative team environment. Joining our team means being part of an inclusive organization that values diversity and empowers employees to excel in their roles. If you are looking for a rewarding position where you can make a difference while enjoying a supportive work culture, this role is perfect for you.
At BNY, our culture speaks for itself. Here’s a few of our awards:
- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg’s Gender Equality Index (GEI), 2023
Info about pay/benefits etc.
Pay Rate Range
Additional Notes
This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.
Benefits Information
Optional benefits offering includes medical, dental, vision and retirement benefits via Tundra Technical Solutions
