What are the responsibilities and job description for the Technical Operations Manager (contract) position at BNY?
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about.
Job Summary:
The Technical Operations Manager (TOM) serves as the primary client contact for requests, incidents, and project management related to the Eagle ACCESS hosted platform and Data & Analytics business technology stack. The TOM acts as a client advocate within the organization, ensuring client success and satisfaction by leveraging a high-level understanding of infrastructure, supporting technology, and product knowledge. Building strong relationships with clients is key to this role.
Responsibilities:
At BNY, our culture speaks for itself. Here’s a few of our awards:
Min Pay Rate Max Pay Rate Currency Unit 26.26 32.83 USD hourly
Additional Notes
Applications will be accepted on an ongoing basis.
This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.
Benefits Information
Optional benefits offering include medical, dental, vision and retirement benefits via Tundra Technical Solutions
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about.
Job Summary:
The Technical Operations Manager (TOM) serves as the primary client contact for requests, incidents, and project management related to the Eagle ACCESS hosted platform and Data & Analytics business technology stack. The TOM acts as a client advocate within the organization, ensuring client success and satisfaction by leveraging a high-level understanding of infrastructure, supporting technology, and product knowledge. Building strong relationships with clients is key to this role.
Responsibilities:
- Exceed client expectations by effectively solving issues in a timely manner using product, technical, and client expertise.
- Coordinate investigations and responses from internal and external clients.
- Fully own escalated issues from start to resolution to meet client expectations.
- Participate in incident management, communications management, problem management, and service request fulfillment processes.
- Develop expertise in service catalog workflows for continual service improvement opportunities.
- Acquire in-depth knowledge of the ServiceNow ticketing system.
- Manage incidents and service requests through submission, prioritization, and completion.
- Communicate effectively with internal and external clients by providing timely updates and setting realistic expectations.
- BA or BS degree (finance, accounting, or technology preferred).
- Basic SQL query skills.
- ServiceNow Experience is a plus.
- Strong analytical and troubleshooting skills.
- Excellent multitasking abilities in a fast-paced environment.
- Prioritization skills for multiple high-priority issues.
- Strong communication skills for understanding client requirements and articulating them clearly to supporting teams.
- Experience working directly with clients at all organizational levels.
- Ability to build strong relationships with colleagues and clients.
- ITIL v3 Foundation certification is a plus.
- Self-motivated with strong work ethic and problem-solving skills.
At BNY, our culture speaks for itself. Here’s a few of our awards:
- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg’s Gender Equality Index (GEI), 2023
Min Pay Rate Max Pay Rate Currency Unit 26.26 32.83 USD hourly
Additional Notes
Applications will be accepted on an ongoing basis.
This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.
Benefits Information
Optional benefits offering include medical, dental, vision and retirement benefits via Tundra Technical Solutions
