Bellman

Description

JOB OVERVIEW

Deliver exceptional service to all arriving and departing guests and sports club members by assisting with their luggage, parking vehicles, opening doors, and providing directions. Safely transport guests and sports club members to their desired destinations within the property as requested.

Essential Job Functions

• Maintain an extensive knowledge of rooms, hotel facilities such as restaurants, lounges, entertainment venues, pools, gift stores, and their hours of operation.
• Communicate efficiently with the PBX, Front Desk, and Guest Services Supervisor to ensure seamless guest experiences.
• Notify Housekeeping and Engineering of areas in the hotel needing maintenance, including parking lots.
• Direct guests to the Front Desk or meeting rooms as needed.
• Assist guests with luggage, ensuring a smooth and welcoming escort to their rooms.
• Keep luggage and golf carts organized in designated areas, handling all property with care to prevent damage.
• Ensure all luggage stored in the bell closet is tagged with a claim check.
• Maintain cleanliness in the lobby, baggage storage room, Porte Cochere, parking lots, and Business Center at all times.
• Safely transport guests to and from their destinations while adhering to traffic laws.
• Provide shuttle transportation for J1 employees between work and home, ensuring timely pick-up and drop-off services.
• Maintain an accurate schedule for J1 shuttle operations and inform employees of their assigned transportation times.
• Approach and greet arriving vehicles, opening and closing doors while welcoming guests prior to their introduction at the Front Desk.
• Ensure the Porte cochere entrance is staffed and welcoming at all times.
• Inspect and tag vehicles for pre-existing damage before valet parking.
• Retrieve valeted vehicles promptly upon guest request.
• During winter weather, ensure valeted vehicles are cleared of snow in the early morning hours.
• Ensure all passengers wear seat belts and follow applicable traffic regulations.
• Extend warm greetings and exceptional service to all guests.
  
  

WORK ENVIRONMENT

This position involves frequent interaction in various areas including the front door, lobby, guest rooms, hallways, vehicles, Porte Cochere, sports club, and outdoor spaces.

Requirements

Essential

• At least 6 months of previous customer service experience, preferred.
• Ability to work early mornings, evenings, weekends and holidays required.
• Perfect driving record.
• Must be at least 18 years of age.
• Ability to work extended hours on an at-needed basis.
• Must have a clean driving record.
  
  

Desirable

• High school diploma.
• Previous driving experience.
• Previous experience working at a AAA 4 Diamond or Forbes rated resort.
  
  

Safety Responsibilities

All employees must learn and comply with all Resort safety rules; must use appropriate safety equipment at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features or equipment, machinery or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job function.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

This description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.